Native German Or French Customer Support In Braga

Responsibilities: Provide excellent customer support to German or French-speaking customers via phone, email, and chat Assist customers with product-related questions, service inquiries, and account issues Resolve customer complaints with a focus on customer satisfaction Accurately document customer interactions and maintain customer records Collaborate with internal teams to resolve complex issues and escalate when necessary Maintain up-to-date knowledge of company products, services, and procedures Deliver customer service in line with the company's standards and policies Requirements: Native speaker of German or French (required) Good level of English (written and spoken) for internal communication Previous experience in customer support or a similar role is an advantage Excellent communication and problem-solving skills Ability to work in a team-oriented environment Strong attention to detail and organizational skills Flexibility to work shifts and meet customer needs What We Offer: Competitive salary package Full training and ongoing support Career development opportunities Dynamic and multicultural work environment Opportunity to work with a leading international company