.Are you sure you want to apply for this vacancy without completing your profile? Update your profilehere. Lisbon, Portugal Multilingual Service & Delivery E-commerce Expert Workster partners with a major international BPO industry to grow their rapidly expanding German, French and Italian presence in Lisbon, Portugal, for their exciting client, a worldwide leading company in short-form mobile video. This client creates to inspire – for you, for us, and for more than 1 billion users on the platform, leading with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Your Role You will be part of a global team that's responsible for ensuring our marketplace is safeand trustworthy for not only our users, but also sellers and creators. Manage customer/seller/creator enquiries proficiently and professionally whilemeeting specific quality expectations. Identify root cause of reported issues and provide appropriate resolutions in order todeliver excellent service. Summarize the Q&A and log in to the knowledgemanagement tool. Promptly escalate critical/ high-risk cases to the appropriate authority. Coordinate with other teams/ departments to resolve customer issues, follow-up andmake sure close-loop to all escalations. Look for opportunities to identify ongoing issues and eliminate repeat complaints,reduce escalation rate in order to enhance operating process and improve overallcustomer experience. Adhere to established procedures and guidelines while providing quality customerservice in order to meet and exceed department standards. Engage sellers to develop long-term relationships and confidence in client'sEcommerce. Support ad-hoc projects and initiatives per business needs Your Qualifications C1 level of Italian, German OR French Intermediate level of English (B1-B2) Based in Lisbon or willing to relocate there Previous BPO experience or similar is an advantage Flexibility regarding shifts and working hours Efficient and flawless problem-solving and decision-making The Offer Fantastic base salary package Great Signing Bonus Possibility to join a Team for a huge brand and global recognition Excellent career progression possibilities with a growing Team Good office location in the city centre of Lisbon Book a 15min call with us here according to your schedule! Show us what makes you stand out! Check out our international openingsand apply today - it takes one minute. Let's Connect Congratulations! We'd love to get to know you better. If your profilematches our openings you can expect a contact from us within 48h toexplore your experiences and aspirations. Connect with the Employer Your chance to shine! Engage directly with the employer. We'll assist you inpreparing for the interview so you can put your best foot forward
