Job Type: Permanent
Build a brilliant future with Hiscox
The Role
Hiscox are hiring for a Modern Workplace Engineer to work within our IT Services infrastructure team. The IT Services (ITS) function consists of ~100 IT professionals that deliver and maintain the technology that enables everyone at Hiscox, our partners and our customers; every hour of every day. Our business is fast moving, quick to decide and we have rapidly evolving targets and priorities. You will be used to working in a similar environment and will have the ability to work in a self-motivated and confident manner.
Key Responsibilities
Act as a primary technical contact for key technical areas, coordinating with stakeholders and colleagues as required.
Contribute to the planning, design and delivery of IT initiatives.
Configure tools to automate the provisioning, testing and deployment of infrastructure.
Produce and own system and infrastructure designs, policies and documentation.
Provide reports and proposals for improvements to colleagues and stakeholders.
Provide advice and guidance to support the adoption of methods and tools. Drive IT Services in the migration towards a code centric model for managing infrastructure.
Act as a support escalation point for the 3rd line infrastructure support provider.
Proactively manage IT infrastructure to minimise business disruption and identify and drive initiatives to improve the quality and effectiveness of the infrastructure services.
Manage and provide 3rd line support for infrastructure platforms in accordance with agreed service levels, standards and processes.
Discover and remove technical debt as part of a continuous improvement work ethic.
Drive decision making across different teams and disciplines, seeking informed decisions that lead to value-add, quality, appropriate outcomes.
Drive the adoption of Agile values, principles and practices within IT Services. Actively contribute to the development of other team members. Embrace change and support the IT Services vision and strategy.
Key Requirements
Essential
Exercises personal responsibility and autonomy. Self-motivated, confident and decisive, with strong analytical and problem solving skills and a "can do" attitude to meeting business needs.
Demonstrable technical solution design skills.
Collaborative team player, keen to learn and share ideas.
Passion for technology, in particular how IT enables the business.
Stay up-to-date with emerging technologies and industry trends to propose and implement improvements.
Excellent analytical and problem-solving abilities.
Ability to efficiently manage multiple initiatives simultaneously.
Desirable
Experience working within an Agile environment.
An appreciation of DevOps principles.
An appreciation of Infrastructure as Code principles and how they can be applied in an Enterprise environment.
Technical Skills
Expertise in modern workplace technologies e.g. Microsoft 365.
Operating Systems e.g. Windows 10/11.
Client applications e.g. Office 365, Teams, OneDrive.
Device management and deployment e.g. Intune, Autopilot.
Understanding of virtualisation techniques e.g. VMware vSphere.
Virtual Desktop Infrastructure e.g. Citrix Virtual Apps and Desktops, Azure Virtual Desktop.
Scripting and automation e.g. PowerShell.
Packaging and delivery of applications.
Knowledge of security best practices e.g. patching and conditional access.
Strong system administration and troubleshooting skills.
Relevant certifications, such as in Microsoft 365 are advantageous.
About us:
Hiscox is a diversified international insurance group with a powerful brand, strong balance sheet, and plenty of room to grow. Listed on the London Stock Exchange and headquartered in Bermuda, Hiscox has over 3,000 staff across 14 countries and 34 offices. Structured by geography and product, Hiscox's long-held business strategy has helped them grow from a niche Lloyd's underwriter to an international insurance group with a powerful consumer brand.
In our Lisbon office, we have the privilege of employing approximately 500 exceptional professionals representing 29 diverse nationalities. Despite our central location within the city, we recognize the importance of maintaining a healthy work-life balance. As part of our commitment to our employees' well-being, we provide a 35-hour workweek along with the option for a hybrid working schedule.
Our mission is to give people and businesses the confidence to realize their ambitions. We value courage, humanity, ownership, integrity, and connection, and we believe that together we can build something better.
Work with amazing people and be part of a unique culture.
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