In the role of a Moderator for an app that offers various mobility-related services, your main duties will be to assess and evaluate content and implement policy guidelines. Additionally, you will be expected to exhibit ethical behavior and demonstrate proficiency in adhering to policies, while ensuring content quality, respecting intellectual property rights, safeguarding privacy, and promoting online safety.
Tasks
Your responsibilities and impact as a Moderator will be:
During the investigation, make outbound calls to collect evidence of complaints from drivers and customers.
Evaluate and sort highly sensitive content uploaded by users based on client-defined criteria.
Verify that the content received by internal systems or users adheres to the client's community guidelines.
Escalate any urgent matters to your supervisor following established protocols.
Review content (videos, images, text, and audio) in accordance with policies.
Able to provide services on a 24/7 shift rotation.
Requirements
Skills, qualifications, and interests you need to succeed in this role:
EU Citizenship or valid work permit/residency card mandatory.
You have a fluent level of French and a good level of English (B2 min).
You are looking for a job opportunity abroad.
You are motivated and committed to your work.
You have excellent communication and listening skills.
You are a team player and willing to work with many other nationalities.
Benefits
What's in it for you?
Type of contract: a long-term fixed-term contract, renewable every year.
Working hours: full time (40h/week) on rotating shifts; 24/7.
Salary conditions:
Including free accommodation (shared flat, all bills included): 1040€ gross/month.
Excluding accommodation: 1240€ gross/month.
For international candidates:
Reimbursement of your initial flight expenses after 9 months.
Airport pick up.
Yearly two-way flight ticket back to your home country (within the EU).
Help in paperwork, opening bank account, etc. upon your arrival.
Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company.
Real career opportunities in different career paths.
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