At Cloud Prime (Permanent), in Aveiro, Portugal Expires at: 2024-05-26 Remote policy: Partial remote Cloud Prime is a German bred engineering company, and we are proud of our engineering origins. We build for our customers their future operational foundation and transform them into a cloud-native companies. We achieve this by focusing on cloud integration and operating across all its layers- from infrastructure to applications.Cloud Prime is focusing on enterprise-scale cloud & IT Operations. We have Strong insights into different industries from manufacturing to retail enabling us to provide software defined cloud operations, working on all layers: infrastructure, data & application. Come join our team and our employee-focused culture, where you can grow in one of the next biggest cloud companies in Germany. That's why we're hiring highly motivated and experienced Migration Coordinators to join our team. The Migration Coordinator will be responsible for collecting & channeling relevant information to drive the successful migration of our customers' systems and applications to the cloud. This position has the focus on delivering highly accurate information and assuring the workload owners of a pain-free migration to the cloud. This is an exciting opportunity to be a part of a dynamic and fast-paced technology team and make a significant impact on our customer's cloud strategy. If you have a passion for technology and want to really work on transforming customers and migrating them to the cloud, then it is YOU who we are looking for. That's what it's about: Create, maintain, and continuously update server inventory files that are relevant to the migration; Plan and conduct server migration interviews with workload owners and document interview results; Coordinate migration downtimes with workload owners and ensure a smooth migration process by providing the collected information to the migration team; Coordinate with the technical lead on the end-to-end migration of workloads; Maintain documentation and records of the migration process, including any issues that arise from each migration and how they were resolved; Manage and track migration metrics after each successful migration; Accompany workload owners through the testing of migrated workloads and ensuring a successful migration; Communicate migration metrics and status updates to the project manager; Provide best-in-class support to the technical team; Shadowing experienced migration specialists and helping them review migration-related applications and processes; Consistently update the interview questionnaire with the support of the technical team. Main requirements This is your background: 5+ years of experience in technical support or a similar customer service-oriented environment; Experience in documenting technical issues in a structured manner; Experience with tools such as Jira, any other ticketing system, and Excel; Plus, but not a must, proficiency in German . This is you: At heart, you are a passionate team player who respects the opinions of your colleagues. To top it off; Strong service orientation Transition Manager Bachelor's degree in a relevant field such as Information Technology or Business Information Technology; Experience in transition management, technical project management and implementation of migration projects; Excellent customer service and communication skills; Ability to work independently, reduce complexity to its essence, and get things done attitude; High levels of accuracy and attention to detail with a problem-solving attitude; Well-organised and methodical approach to work. Benefits & Perks Attractive Remuneration Hybrid work mode Informal and relaxed work environment. Lots of growth opportunities in an international company. Enjoy a young, energetic, and dynamic team.
