For which tasks (responsibilities)? Provide quality day-to-day support and offer technical advice for players around the world
Work closely with product and cross-functional teams to promptly prioritize, report technical issues and provide regular feedback to our developers
Create guides, F.A.Q. pages, and tutorials for new features in accordance with Belka Games Support standards
Be the voice of the player base within the business
What kind of professional are we looking for? Two years of customer support experience in the gaming or IT industry
Strong customer service skills
Fluency in English and Russian, exceptional writing skills
The ability to work independently and without guidance
The team player attitude and experience working with multiple stakeholders
A passion for mobile games
What we'd like: Experience working with Zendesk or Helpshift and task trackers (Asana/Trello/Jira)
Experience working with third-party vendors
Why do we enjoy working here? Remote/hybrid options: you can work at our comfortable office or remotely in Georgia
Professional growth: we offer English lessons with an instructor, pay for trips to professional conferences, and partially reimburse employees for education
Flexibility: sometimes you just want to try something new. We get it, so we'll support you if you decide you want to switch to a new position, role, or project
Teamwork: we value the expertise of every member of our team, so we really listen to each other
Data-driven decision-making: all our product-related decisions are ultimately based on metrics, not subjective feelings
Plus all the standard stuff: official employment, health insurance, and partial reimbursement for your gym membership
The selection process The recruitment process will consist of three phases: a test assignment, an interview with our Recruiter, and a technical interview with our Lead Support Manager and Head of Publishing.