Your responsibilities and impact as a customer service agent will be:Taking care of customers' queries concerning the Omnipod-product, an insulin management system. You do this by:Responding to inbound callsBeing responsible for ordersCoordinate product shipmentsProvide support and direction to customersResolve their issues in a timely and empathic mannerEncourage customer compliance with product utilizationSkills, qualifications and interests you need to succeed in this role:You are a native Dutch or Flemish speaker (a good level of English is a plus)You are energetic and innovativeYou are a fast thinker and work proactivelyMotivation and teamwork are some of your soft skillsYou are interested in MedicineYou have excellent communication skillsYou have an intercultural mind and willing to work with many other nationalitiesWhat's in it for you?Type of contract: a long-term fixed-term contractWorking hours: 40h/week (8h/day) in rotative 24/7 shiftsSalary conditions* – 2 options:Including free accommodation (shared flat, all bills included): 1040 € gross/monthExcluding accommodation: 1298€ gross/monthPrivate health insurance after 6 months of contract (additionally to standard insurance)*Approx. 20-25% in total income tax and social security – please refer to living costs in Lisbon for comparison with other EU countries' wagesRelocation support for international candidates:Reimbursement of your initial flight expenses after 3 monthsSupport with paperwork and opening bank account, etc. upon your arrivalAbility to stay in a flat-sharing apartment from the company for up to a year for a part of your paycheckExtra perks :A company that fully supports you and wants to make your experience unforgettable!Free Portuguese lessons , cooking classes, sports activities, and social events organized by the companyA dynamic, open-minded, and multicultural environment, including 82 different nationalitiesA great place to work in a brand new building, you will work in the best facilities for a fun and comfortable environmentA company working with top-notch worldwide brands, from various industries from Fashion, Online Marketing, Technologies, Food, etc.Real career opportunities : the opportunity to enter a development program within 6 months to get access to other opportunities within the company: from different projects to QA, Team Lead, or Supervisor rolesWhat should you expect from living in Lisbon?A colourful city view and a rich cultural historyPros of living in a European capital on a budgetDelicious Portuguese cuisine and famous cafe cultureFriendly people, good vibes and a happy-go-lucky urban lifeWarm climate all year and a sunny beach life next to the AtlanticA large English-speaking local community and international environmentYour Future Company:Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.
