Medical Information Coordinator, Safety Operations Team

MAIN RESPONSIBILITIESAssist with administrative team support e.g. project start-up tasks, creation and maintenance of project files, systems access requests.Perform project administrative tasks such as creation of labels using investigator list, maintenance of personal safety files and regulatory documents, tracking and filing of submission dossiers, and distributing listings to client and operations team members.Creating project tracking spreadsheets and associated tracking entry specifications.Preparation of appropriate graphics/data visualization.Serve as ad-hoc support for translation requirements of documents.Create, maintain and track case folders, filing, retrieving and distribution of case folders to operations team members. Archiving case folders and project files after event closure.Oversee administrative support by coordinating team/ department/ project oversight group meetings, coordinating stationery orders, dispatching documents via courier services, reserving meeting rooms and IT equipment.Performing ad-hoc database searches for operations team leads. Assist in database validation through performance of user testing.Assist with project phone line set-up as required.Triaging of call center calls for escalation to senior Associates.May assist with project workflow including database entry, quality control activities, and generation of Lifecycle Safety data reports, preparation of Lifecycle Safety submission dossiers, assisting with deadline quality measurements.MINIMUM REQUIRED EDUCATION AND EXPERIENCEHigh School Diploma or equivalentExcellent written and verbal skills in English (min. C1) and additional foreign language (German/ French) min. C1.Good working knowledge of Microsoft Office and web-based applications, especially Excel.Ability to use advanced Excel functions to manipulate and analyze large datasets efficiently and create dashboards/reports that provide actionable insights.Ability to Collaborate with call center agents, customers over phone.Strong verbal/written communication skills.Good knowledge of medical terminology.Strong organizational skills and time management skills.
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