Your responsibilities and impact as a customer service agent will be:
Respond to inbound calls and customer inquiries regarding products to ensure questions are answered and orders placed timely
Request and collect updated documentation required by the customer's payer, complete order entry and coordination of product shipment to customers
Resolve customer's issues in a timely and empathetic manner
Encourage customer compliance with product utilization
Skills, qualifications and interests you need to succeed in this role:
A native level of Dutch and at least a B2 level of English
Knowledge of the value and impact that a good customer experience can create
Being an attentive listener, comfortable and skillful at communicating with people
Having a drive for excellence and professionalism
Being a real team player and committed to your work
Excitement about intercultural communication and the expatriate lifestyle
Living in or willing to relocate to Lisbon for an international career and life experience
Having a valid Portuguese work permit (required)
What's in it for you?
Type of Contract: A fixed-term contract (6 months - 1 year) that is renewable every year
Working Hours: Full time on rotating shifts (depending on the project)
Training: Have a kick-start your career with the intensive training that the company offers to their new employees
Salary Conditions(*): You have 2 options:
Including free accommodation (shared flat, all bills included): 1040€ gross/month
Excluding accommodation: 1298€ gross/month
(*) Compensation during training period if successful (4 weeks): nearly fully paid
Relocation Package for International Candidates:
Reimbursement of your initial flight expenses after 3months
Help in paperwork, opening bank account, etc. upon your arrival
Extra Perks:
Private health insurance after signature of contract which is extra to the standard insurance
Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
Portuguese public holidays and 22 days of paid holidays
Career Growth Opportunities: Various career development chances in different paths
What should you expect from living in Lisbon?
A colourful city view and a rich cultural history
Pros of living in a European capital on a budget
Delicious Portuguese cuisine and famous cafe culture
Friendly people, good vibes and a happy-go-lucky urban life
Warm climate all year and a sunny beach life next to the Atlantic
A large English-speaking local community and international environment
Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, accommodation and to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!
Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.
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