Job Description - Massage Therapist (HOT0AOGP)
Job Description
Massage Therapist ( Job Number: HOT0AOGP )
Work Locations Work Locations : Conrad Algarve Estrada da Quinta do Lago Almancil, Algarve 8135-024
Join the Conrad Algarve Family, a luxury brand of Hilton, and be part of a passionate and dedicated team, where your talent is valued and your potential is limitless! Recognized as the #1 Great Place to Work in the World, we are deeply committed to nurturing the professional and personal growth of every Team Member. Our inspiring work environment and vibrant culture foster continuous development and endless possibilities. Situated in the stunning Quinta do Lago, Conrad Algarve is more than a workplace; we are united by our passion for hospitality! Together, we strive to create the best and most inclusive and welcoming home for our team. We value the growth of our Team Members, supporting great and meaningful career experiences through personalized mentoring for early-career professionals and continuous training, including certified courses from LinkedIn Learning and Harvard At Conrad Algarve, we are committed in developing exceptional leaders and build together the future of the hospitality industry. Are you ready to embark on an inspiring journey of success with us?
At Conrad Algarve we Create Leaders! A Massage Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.
What will I be doing? As Massage Therapist, you are responsible for performing the following tasks to the highest standards:
Attending Hilton Trainings and monthly departmental meetings as requiredTo ensure high standards of cleanliness in the departmentTo report any maintenance issues to Front Office ManagerAssist in all areas of the operations as requested by Front Office ManagerTo be fully aware of current and future services offered by the hotelTo ensure that departmental operation budget is adhered to, maximizing revenues and minimizing expensesProvides efficient guest service from point of arrival to check out. Books, changes and cancels appointments and up sells retailAccurately schedule all massage reservations, changes, confirms and cancel massage reservationsAccurately process all billing and posting for spa and retail services: report any overages and shortages to Front Office ManagerAccurately explain spa treatment menu and packages to guestsGreet and welcome all incoming and outgoing guests and staff in accordance to brand StandardsMaintain the quality of service and overall appearance of locker areas, lounge area and restroomsEnsure proper cleanliness of locker room, lounge, steam/sauna room, prep room and restroomsEnsure stocking of water and other beverages and set up and break down of beverage and fruit stationAssisting guest and providing personal training session, if necessaryMaintaining the Fitness center: looking after equipment and coordinating with Precor representative for maintenance and product updatesTo ensure audio-visual equipment is well maintained and in good conditionTo ensure high standards of cleanliness in the departmentProvides courteous and efficient guest service from point of arrival through check outOrient the guests through our Fitness facility, greets guests and provides personal guest serviceWhat are we looking for? A Massage Therapist serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manualsExperience in hospitality or customer service industry is requiredAbility to read, write, speak and understand the English language to effectively communicate with guestsAbility to speak effectively in front of groups of customers or employees of organizationAbility to deal with problems involving several concrete variables in standardized situationsAt least 1 year experience in the spa or hospitality industryIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Experience in a resort or wellness related field What will it be like to work for Hilton? The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World's Best Workplaces.We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Traveldiscount program. Hilton prioritizes understanding and integrating our Team Members' unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton!We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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