By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.Job DescriptionWe are on the lookout for an innovative and tech-savvy Marketing Technology Manager to lead and manage the technological resources utilized by our creative marketing teams. This pivotal role involves overseeing the selection, implementation, and optimization of the creative tools that integrate and align with our marketing strategies. The ideal candidate will be passionate about leveraging technology to drive creative excellence and scalability across the organization, with a proven track record of managing complex tech stacks and introducing new content creation and distribution methodologies.Key ResponsibilitiesOversee the technology stack for the Creative and Creative Operations teams, ensuring tools are up-to-date, integrated, and functioning optimally.Identify and implement new types of content and innovative ways to deliver content, ensuring our strategies remain at the forefront of industry trends.Collaborate with creative leaders to understand their technology needs and identify solutions that enhance productivity, creativity, and scalability.Develop a vision for the creative technology roadmap—including rationalization and growth opportunities for the current stack—and incorporate new features to drive innovation.Manage the asset library (DAM) including integrations, access, folder structures, and taxonomy standards.Develop and maintain strong relationships with technology vendors, ensuring contract adherence, managing updates, and consulting on renewals.Lead training sessions and workshops and create enablement materials to ensure teams are fully leveraging the capabilities of our creative and content-delivery technology.Stay up-to-date on the latest trends in marketing technology, creative tools, and asset management systems. Recommend upgrades and new tools as needed to keep our strategies fresh and effective.Work closely with the Marketing Technology, IT, Web, Procurement, and Marketing Operations teams to ensure technology implementations meet security, compliance, and infrastructure requirements.Establish governance processes for tools that are widely used across the organization, in partnership with Creative Operations, to ensure appropriate access, continuity of brand, and self-service capabilities for our marketing partners.Monitor and report on the effectiveness of technology solutions in meeting creative and content objectives, and adjust strategies as necessary.QualificationsBachelor's degree in a relevant field or equivalent experience. A Master's degree is a plus.Minimum of 3 years of experience in marketing technology, with a focus on creative tooling.Demonstrated experience managing a marketing technology stack, including a DAM, creative production software, and collaboration tools. Experience with Adobe is a plus.Strong understanding of the creative process and the role of technology in content creation, management, and scaling.Excellent communication and interpersonal skills, with the ability to convey technical concepts to non-technical stakeholders.Proven ability to manage vendor relationships.Strong analytical and problem-solving skills, with the ability to manage multiple projects simultaneously.A proactive mindset and the ability to work collaboratively in a fast-paced, dynamic environment.What We OfferA role at the forefront of marketing technology within a creative and dynamic team.The opportunity to shape and influence the creative and content production process through technology innovation.A collaborative culture that values innovation and continuous learning.Competitive salary and benefits package, including professional development opportunities.A supportive work environment where you can grow your career and make a significant impact.Join us and help drive the future of marketing technology in the creative and content realms!Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.About Zendesk - Champions of Customer ServiceZendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to ****** with your specific accommodation request.
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