We have an exciting opportunity for you to join our team as a Customer Data Analyst.
Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone's day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.
What you will be doing: Analyze Customer Data: Collect, analyze, and interpret customer data from various sources (e.g., CRM systems, web analytics, social media) using tools like SAS, Alteryx, and Databricks to identify trends, behaviors, and insights that drive engagement strategies.Develop Audience Segmentation: Create and manage detailed audience segments based on customer data, using platforms such as Relay42 to tailor marketing strategies and campaigns to specific customer groups.Support Marketing Automation: Develop and manage data-driven marketing automation strategies, including segmentation, lead scoring, and personalized campaigns, to enhance customer engagement and conversion rates.Create and Maintain Dashboards: Design and maintain dashboards and reports that provide actionable insights into customer engagement metrics, campaign performance, and overall marketing effectiveness, utilizing visualization tools and data platforms.Monitor and Optimize Campaign Performance: Track and analyze the performance of marketing automation campaigns, including those run through Relay42, providing insights and recommendations for optimization based on data analysis using SAS, Alteryx, and Databricks.What do you bring with you: The ideal candidate would demonstrate:
Expertise in Data Analysis Tools: Proficiency in data analysis tools and platforms such as SAS, Alteryx, Databricks, SQL, Excel, and data visualization tools like Tableau or Power BI to analyze and present data.Experience with Marketing Automation Platforms: Knowledge of marketing automation tools such as Relay42, HubSpot, Marketo, or Salesforce Marketing Cloud, including experience with setting up and managing automated workflows and campaigns.Audience Creation and Management: Experience in creating and managing audience segments, leveraging data-driven insights to inform targeted marketing strategies and improve engagement.Strong Analytical Skills: Ability to interpret complex data sets, identify patterns, and provide actionable insights that drive customer engagement and marketing effectiveness.Communication and Reporting: Excellent skills in creating clear, concise reports and presentations to communicate findings and recommendations to both technical and non-technical stakeholders.
What do we offer: Attractive compensation packageTraining to get you started and on-the-job learning opportunitiesExtensive learning resources to further develop your skills and knowledgeTuition Assistance Program (*applicable for FedEx positions with a permanent contract)Employee Assistance Program for you and your family in difficult life situationsEmployee reduced-rate shippingGreat career opportunitiesFedEx is one of the worlds most admired companies and trusted brands year after year
Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we're ready to invest in your development. Join FedEx#LI-Hybrid FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.
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