col-wideJob Description:
Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.
Role purpose:
The Manager, SAP Sales Operations is responsible for leading a global functional team of S/4Hana business application to support locations day to day and deliver functional solutions in projects on the area of Sales.
Responsibilities:
Lead, monitor and prioritize the work of the SAP Sales and Logistics department
Setup & maintain organization structure for optimized work division and service delivery
Manage issue resolution on incidents for the live units in Hana
Prioritize and delivery SAP global template or location specific business process enhancements in Hana
Ensure stable business process continuation and improvements
Proactive initiation and implementation of system improvement proposals, standardization and automation
Set and measure individual goals to the team members and feedback performance levels on individual basis
Drive improvements within the operational service structure to achieve better customer satisfactions
Organize team meetings and ensure right assignment of tasks
Conduct people performance management processes
Ensure backups of key / critical service areas exists
Service and change requests management
Ensure that tickets assigned to the team are followed up, tracked and delivered according to the SLA
Review future project and operations support need and develop resource base accordingly
Take over projects to business as usual and provide SAP service delivery services according to the standard processes and SLAs
Requirements:
Bachelor or master's degree in IT, business, or similar fields.
5-10 years of experience in a comparable role within SAP (ECC6 / S4 Hana)
Strong hands-on experience in SAP Sales and Logistics
Previous experience in people management in an advantage
Great communication skills, taking initiative and responsibility when working with international teams
Proficiency in English is a must
What we offer you:
Working at the world's only fully integrated aluminum and leading renewable energy company
Diverse, global teams
Flexible work environment including home office options
We provide you the freedom to be creative and to learn from experts
Career growth opportunities, with potential for new certifications
Attractive benefit package
Applications from severely disabled and equally disabled people will be considered with equal suitability.
