Manager Of Customer Success

.We believe it takes great people to create a great product. That's why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.We're looking for a manager of customer success to guide a team that ensures customer satisfaction and loyalty throughout the post-sale lifecycle. In this role, you'll play a strategic role in shaping the customer success environment, participating in key discussions around tools, career paths, development plans, workload distribution, and other initiatives related to the customer journey and CSM activities.You'll act as a trusted source of support for customer escalations and provide strategic guidance on portfolio management. Additionally, you'll oversee your team's performance across the post-sale lifecycle, including customer onboarding, driving user adoption and engagement, ensuring retention, and identifying upsell opportunities