Job Description
Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to help our customers achieve their objectives.
Every day we perform better because of how we work together, as one team, each the best at what we do. We bring a wide range of talented experts together across a wide range of business-critical services that support our business. Every role within Corporate is vital to furthering our vision of Shortening the Distance from Lab to Life.
Discover what our 29,000 employees, across 110 countries already know:
WORK HERE MATTERS EVERYWHERE
JOB SUMMARY
Responsible for interacting and engaging with internal and external stakeholders for functional team members, acting as a Syneos Health ambassador with customers. Responsible for managing team members' performance in line with project deliverables. Accountable for direct supervision of FSP360 multifunctional staff.
JOB RESPONSIBILITIES
Overall, the role will be responsible for three primary performance areas:
Customer Delivery and Success Responsible for direct interaction with the customer points of contact (s) (PoC) on service delivery for their team members (direct reports). Develops and fosters strong, collaborative relationships with customers at a local level, promoting high levels of trust and satisfaction.
Manages performance and daily activities of multifunctional team members to excel in service delivery and compliance with agreed-upon KPIs; develops and executes mitigation and remediation plans for non-compliance as needed.
Participates in managing the resource availability for their team members to ensure they are suitably resourced and resource needs are identified in a timely fashion; resolves potential resourcing conflicts to facilitate mutually beneficial resolutions.
Solicits feedback from customer PoC (s) for continuous improvement of service delivery and to strengthen customer relationships.
Proactively communicates and manages customer issues through assigned escalation channels.
Ensures quality and adherence to Standard Operating Procedures/Work Instructions (SOP/WIs) and compliance with federal and local guidelines and ICH GCPs.
May conduct oversight visits as required for Clinical Research Associates.
Responsible for all system updates, and compliance to systems and relevant procedure and practices applicable to the customer and Syneos Health processes.
Business Impact Proactively discusses resource needs with customers, driving growth at a local account level.
Makes informed and data-driven decisions of their team members that result in positive impact on overall business unit performance.
Listens to customer and shares knowledge across the business unit in order to disseminate best practices and lessons learned in support of the overall FSP 360 operating model.
Drives revenue by attracting, selecting and retaining the right talent.
Continues to assess and places talent on projects leveraging core competencies, margin impact and alignment to customer requirements.
Attends and participates in FSP360 account meetings as well as regional management team meetings and Town Halls.
People Leadership Provides line management to FSP360 team members.
Responsible for active management of team members' performance through the established Syneos Health process, including goal setting, mid-year reviews, year-end evaluations and implementation of performance improvement plans as necessary.
Verifies that team members adhere to training guidelines, maintain their training records and individual and corporate training needs are identified and addressed.
Provides administrative oversight (for example, HR processes, timecards, expense reports).
May be involved in assignment of project work and will review workload and utilization for all their team members.
Supports team members' professional development through coaching, providing opportunities to increase knowledge and skill levels, and by delegating tasks commensurate with skill level. Supporting and advocating for team members to develop their Individual Development Plans.
Proactively works to ensure team members' engagement, retention and turnover rates remain within expected levels. Recognizes team members while encouraging a culture of accountability.
Demonstrates commitment to diversity, equity and inclusion through continuous development of all staff, modeling inclusive behaviors and proactively managing bias.
MINIMUM REQUIREMENTS
Bachelor's degree in life sciences, nursing degree, or equivalent related experience, plus extensive clinical research experience in a contract research organization, pharmaceutical or Biotechnology Company, including some time in a leadership capacity or equivalent combination of education, training and experience is required.
Extensive knowledge of GCP/ICH guidelines and other applicable regulatory requirements.
Excellent communication, presentation, interpersonal skills; both written and spoken, with an ability to inform, influence, convince, and persuade.
Strong time management, technical and organizational skills. Ability to work independently and within a team environment.
Creative problem solver who is self-motivated, flexible, open to change, collaborative, and possesses a customer-centric mindset.
Knowledge of basic financial concepts as related to forecasting and budgeting.
Must demonstrate good computer skills and be able to embrace new technologies.
Ability to travel as necessary (up to 25%).
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