Job DescriptionPlease note this is a hybrid role based in Lisbon, 3 days office and 2 from home.Due to the continued growth of our product-led growth online business, we are looking to hire a sales manager with experience in a high transaction SaaS environment to help establish our first dedicated digital team. If this sounds like you, Zendesk is looking for you to lead a team of Digital Sales Specialists, which focuses on our customers who are digital natives.You'll be a success in this role if you have proven experience in working closely with your peers to manage, build and inspire a team to achieve daily, weekly and quarterly goals. As manager of a high-volume Zendesk's digital sales team, you will lead highly visible, strategic efforts for Zendesk - your motivating nature and high attention to detail will be critical.Responsibilities:Setting up the team to hit weekly and monthly quotas, by understanding strong self-service customer motions.Supporting your team, who are newer to sales, by bringing your sales skills through participating and leading in prospect and customer engagements.Effective management of various data points to make informed decisions on a daily basis.Work on projects involving multiple stakeholders to improve the process for your sales specialists selling and making the processes involved for the buyer seamless.Monitor many different metrics from both a rep and customer perspective on a daily basis. Point out quick wins and blind spots with speed.Ongoing mentoring and development of the sales team includes recruiting, onboarding and training new specialists.Coaching direct reports on strategies to drive closure - both for new business prospects and customer expansion accounts.Use sales metrics to manage the team and individual AEs, tracking the results and succinctly reporting to senior management.Identifying ways to innovate our sales model, including product demonstrations, automation of manual tasks, and implementation with marketing & product teams.Evolve & refine the sales strategy, process and tactics to improve performance.Requirements:Experience in software sales, with considerable experience in SaaS/Customer Support/Sales/CRM.Experience in a high-volume transactional sales function. Example of approximately 1,000 closed-won deals per month.Previous experience in a data insights lead sales approach and can mine for that data themselves.Comes with a mindset of the business functions success is as important as the team they manage.Consistent overachievement as an individual contributor.Minimum 1 year of sales management experience and or 1-2 years of sales development management experience.Passionate about training early career reps, and validated experience building a great working environment.Able to thrive in a growth environment - you move quickly, think strategically, and are superb at tactical execution.Proven ability to work cross-functionally with customer-facing and back-office teams.Excellent presentation, organization, and listening skills.
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