Manager, Data Analytics - Portugal
Remote but must live in Portugal - Must be willing to WORK HOURS 12 PM- 8 PM GMT M-F
About Tillster
Headquartered in the USA, Tillster is the global leader in digital ordering and customer engagement solutions. For over a decade we have developed revolutionary self-service, ordering and payments solutions – for mobile, tablet, online, kiosk, call center, and more – creating personalized interactions based on consumer preferences, language, and currency. Our platform is compatible with 15+ unique POS systems, representing over 90% coverage in multi-unit restaurants. We offer one platform: one scalable, enterprise class solution – to create world-class digital engagement solutions. Our mission and passion are one in the same: Empower restaurants and consumers to engage and transact anywhere, anytime, and from any device - one consumer at a time, one order at a time, billions of times over.
Are you a passionate data analytics leader with a knack for data accuracy, innovation, and a drive to deliver actionable insights? Tillster is seeking an experienced Manager to lead our Data Analytics team. If you have 3+ years' experience growing and managing a Data Analytics team coupled with 5+ years of experience in data analytics for ecommerce, marketing/CRM, business or financial analysis, we want to talk with you. We seek a self-motivated, self-directed, structured, and collaborative hands-on manager for our data analytics team.
What you will be doing
Lead and mentor a high-performing analytics team, fostering professional growth and driving innovation by integrating AI-driven solutions and evaluating buy vs. build options.
Design and communicate complex data insights to stakeholders, ensuring data-driven strategies align with business and customer objectives.
Collaborate in defining the data collection strategy and be the lead subject matter expert in Google Analytics.
Champion the design, implementation, and analysis of A/B tests to optimize customer experiences and drive business performance.
Support ad hoc data analysis for Tillster customers, executives, and other stakeholders to surface patterns in the data and identify areas to improve KPIs.
Develop and update dashboards for business stakeholders such as Marketing, Product, Finance, Engineering, Account Management, and Support/Operations.
Create new analysis explores to enable non-technical analysts to access data, build dashboards, and solve critical business challenges on Looker technology.
Build reusable services and components to add to our company-wide libraries in SQL, Python, and Looker.
QA and code reviews to ensure maximum quality and accuracy.
Responsible for data product quality standards and validation test plans and test cases.
Work collaboratively with smart and passionate software engineers, data engineers, data scientists, BI developers, and other internal/external key stakeholders.
Requirements
3+ years as a hands-on manager, leading a Data Analytics team in a fast-paced environment.
5+ years of experience with data analytics, including the use of BI tools such as Looker or Tableau to drive business outcomes.
Bachelor's degree or higher in Data Science/Analytics, Computer Science, Statistics, Mathematics, Economics, or related field.
Proven ability to lead cross-functional teams, manage multiple stakeholders, and communicate effectively across different levels of the organization.
Expertise in data visualization that is clear and easy to understand.
Strong written and verbal communications; including but not limited to customer engagement and presentations.
Ability to find meaning in KPIs and a curiosity that digs deep when metrics do not seem to tell a full story.
Skill at discovering actionable insights and communicating them effectively.
Expertise in advanced SQL, Big Query, Redshift, and/or Snowflake.
Expertise with Google Analytics behavioral, engagement and ecommerce data; ideally you would have experience with custom metrics and custom reports on GA.
Hands-on experience with Git (Bitbucket, Gitlab, GitHub, etc.).
Experience conducting A/B tests and analyzing pre-post data under various circumstances.
Experience in deep dive analysis with vague requirements to support creative discoveries that drive business value.
Demonstrated success working in a collaborative Agile team environment.
The Interview Process
Recruiter interview with a Talent Acquisition Specialist.
Interview with Data Analytics Team.
Final interview with our Data Analytics Team Leader.
Making a Difference in the Tillster Way
Our business and product mission is to empower restaurants and consumers globally; by empowering, supporting, and nurturing the people who are part of the global Tillster team. We are committed to fostering an inclusive and diverse work environment where every team member is respected, empowered, and encouraged to grow. To make this a reality, Tillster is dedicated to embracing diversity in all forms and is proudly an equal opportunity employer.
Pay and Benefits (PORTUGAL)
Compensation competitive to market and geographical location.
Meal allowance for each day worked available through meal card.
Home/Office allowance reimbursement per calendar month, pro-rated based on employment start date.
Health insurance : Tillster pays the premium for employee private health insurance.
Holidays: Up to 20 federal and local/municipal holidays in accordance with applicable Portuguese Labour laws.
Vacation: Up to 22 days of vacation every holiday year, pro-rated based on employment start date.
Education, Learning & Development : We offer Udemy Learning courses; and ongoing learning and development opportunities.
Tillster is proudly an Equal Opportunity Employer
No Visa Sponsorship
Principals only – no Agencies or calls please
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