We are looking for a Business Applications Manager for Loyalty with 8+ years of experience managing Loyalty related applications from a service desk orsupport taking full ownership of experience of our customers
What we offerDevelop your professional career working with one of the biggest brands in the fashion industry.Opportunity to manage service management applications and improve related processes/services.Be part of a team applying strong Information Systems application technology knowledge and expertise.Assist with global business needs and help solve difficult topics.Become part of a fast-growing international and diverse team.Who we areWe are Metyis, a forward-thinking, global company that collaborates with business partners and clients to create and implement the capacities and capabilities required to improve future performance. We operate across a wide range of industries, and with our embedded partnership model we commit to driving sustainable growth for industry-leading organisations, elevating their potential with a long-term vision.
At Metyis, we develop integrated solutions that enable growth by working within our business partners' organisations with diverse and multidisciplinary teams. This collaborative environment allows Metyis to build strategies and execute them through an ecosystem that combines Big Data solutions, Digital Commerce solutions, Marketing & Design solutions, and Advisory services.
Our teams are set up so that you have plenty of room to build bigger and bolder ideas by speaking your mind and being creative with your knowledge. Imagine the things you could achieve with a multidisciplinary team that encourages you to be the best version of yourself.
We are Metyis. Partners for Impact.
What youwill doYou consult and take over IT ownership for Loyalty supportYou act as first contact towards our internal IT & business stakeholdersYou support our projects and especially our external partners to drive all loyalty and reward processes (web 2.0 and web 3.0)Respond to customer inquiries via our ticketing systemAssist employees in understanding and navigating loyalty platformsCollaborate with other departments to address and solve customer issuesDocument and track customer interactions and resolutionsDriving and ensuring future proof loyalty processes within our HUGO BOSS IT landscape on a global scale. This means to design consistent technical concepts, coordinate implementation teams and align with enterprise architects on a future-proof technology landscape and ensure successful global rolloutsWhat you'll bringStrong knowledge and interest in loyalty, customer experience and customer engagementExcellent communicative skills and analytical strengthSeveral years of experience in loyalty and CRM related rolesIdeally have experience with loyalty management platforms, web 3.0 tools and ecosystems, reward tools, mobile apps8+ years of relevant work experience, proven IT backgroundKnowledge of retail or ecom processes in SAP would be beneficialBasic knowledge of SalesforceDegree in Business Informatics, Business Economics or related areasFluent in English
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