.At Bloq.It, we've created the world's leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable. We're quickly expanding, and after growing at 1000% for three years in a row, we're now the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe. We are in search of a Live Support Agent to join our innovative team as our new #bloqstar. In this role, you'll play a crucial role in ensuring the smooth operation of our smart locker systems by providing real-time technical support to our technical teams and swiftly resolving maintenance issues. What will be your responsibilities Act as the primary contact for maintenance-related inquiries, providing exceptional live support to field maintenance teams and store managers via phone, email, and other communication channels; Handle and resolve technical support tickets using ticketing systems; Diagnose and resolve technical issues related to the maintenance of smart lockers, including hardware and software components; Collaborate closely with deployment and maintenance teams to escalate and efficiently resolve complex issues; Accurately document technical issues and solutions in the internal knowledge base for future reference and continuous improvement; Provide guidance and training on maintenance procedures and troubleshooting techniques; Work with internal teams to identify recurring issues and implement preventive measures to minimize downtime and improve system reliability; Stay informed about product developments and industry trends to enhance technical knowledge and support capabilities; Assist in developing and updating technical documentation, training materials, and standard operating procedures; This list is not exhaustive and may vary based on operational needs. What are the requirements to join us in this position Proficiency in German, plus a good level of English; Technical proficiencyin hardware and software systems, preferably with experience in maintenance or technical support roles; Knowledge of computerand IoT hardware, electronics, TCP/IP networks and operating systems (GNU/Linux-based systems) Excellent communication skills, with the ability to convey technical information clearly and effectively; Strong problem-solving and troubleshooting skills, with great attention to detail; Ability to work independently and collaboratively in a fast-paced environment; Flexibility to work German holidays, since this is a remote role for Germany. Prior experience in customer support or technical assistance is preferred; Knowledge of smart locker systems or similar technologies is a plus
