Overview
Stats Perform is the market leader in sports tech. We provide the most trusted sports data to some of the world's biggest organizations, across sports, media, and broadcasting.
Through the latest AI technologies and machine learning, we combine decades' worth of data with the latest in-game happenings. We then offer coaches, teams, professional bodies, and media channels around the world, access to the very best data, content, and insights. In turn, improving how sports fans interact with their favorite sports teams and competitions.
Responsibilities:
First level customer support: solve operational client queries via the ticketing system and instant messaging.
Ticket escalation: ensure all customer queries are escalated to other client support units on time.
Dealing with match day-related game requests: handle fixture updates and match cancellations.
Administration of games: manage new game offers, competition format changes, and communicate with operational managers in the field.
High-level game monitoring: supervise and assist Supporter staff as part of live data collection, performing corrective actions as a last instance in the live environment.
Incident escalation: ensure all incidents are properly escalated internally and externally, and closely collaborate with other business units.
Desired Qualifications:
Minimum of 1-year working experience in the betting industry.
In-depth knowledge of the RunningBall product and knowledge of sports that are part of the product portfolio.
Sufficient multitasking skills to deal with client queries and observe a high number of games simultaneously.
Time Management: Ability to work under pressure and prioritize tasks.
Flexibility: Willingness and ability to work in a 24/7 live environment with peak times at weekends, including night shifts.
Teamwork and collaboration: work well within a team, but also feel confident delivering tasks independently.
Excellent command of English in verbal and written form.
Profound knowledge of technical devices and the MS Office package.
Why work at Stats Perform?
We love sports, but we love diverse thinking more! We know that diversity brings creativity, so we invite people from all backgrounds to join us. At Stats Perform, you can make a difference; by using your skills and experience every day, you'll feel valued and respected for your contribution.
We take care of our colleagues. You will benefit from things like Mental Health Days Off, 'No Meeting Fridays,' and flexible working schedules.
We pull together to build a better workplace and world for all. We encourage employees to take part in charitable activities, utilize their 2 days of Volunteering Time Off, support our environmental efforts, and be actively involved in Employee Resource Groups.
Diversity, Equity, and Inclusion at Stats Perform
By joining Stats Perform, you'll be part of a team that celebrates diversity. A team that is dedicated to creating an inclusive atmosphere where everyone feels valued and welcome. All employees are collectively responsible for developing and maintaining an inclusive environment. That is why our Diversity, Equity, and Inclusion goals underpin our core values.
With increased diversity comes increased innovation and creativity, ensuring we're best placed to serve our clients and communities. Stats Perform is committed to seeking diversity, equity, and inclusion in all we do.
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