Lithuanian Speaking Trust And Safety Investigator - Lisbon

Lithuanian Speaking Trust and Safety Investigator - LisbonLisbon, Portugal - Office basedOur client is recruiting Lithuanian speakers for this Trust and Safety Investigator role.Gross salary per month is €1040 + free accommodation for the whole 12 month contract (own room in a shared house/apartment). Alternatively, if no accommodation is required, gross salary can be €1295 per month instead.Key Responsibilities:Case Review & Assessment: Evaluate escalated cases to identify potential policy violations or safety concerns.Customer Interaction: Respond to customer inquiries through various channels, including phone, helpdesk, and live chat. Address inquiries and concerns effectively, especially critical safety cases, while demonstrating empathy.Outbound Communication: Conduct outbound calls to gather evidence related to complaints from both drivers and customers.Customer Service Excellence: Provide exceptional service to both riders and drivers by resolving their issues within time limits. Offer appropriate solutions and alternatives and follow up to ensure resolution.Client Services Expertise: Maintain in-depth knowledge of Client services to provide efficient and informed suggestions.Decision-Making: Make informed decisions based on thorough analysis and established policies.Confidentiality & Security: Adhere to corporate confidentiality policies and ensure the proper handling of customer information to guarantee data security.Requirements:C2 Lithuanian and B2 English. Candidates must also have work permission for Portugal, i.e., an EU passport or a Portuguese residence card. Willingness to work shifts and weekends is essential, along with good general computer skills.* Please note relocation to Lisbon is mandatory and B2 English is required.
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