Legal Operation Analyst (German Language)

Role: Legal Operation Analyst
Project: Streaming Service Platform
Schedule
Monday to Friday9:00 AM - 6:00 PM
Location
On-site, Oeiras
Job Summary
As a Legal Operation Analyst, you will be responsible for moderating written content, focusing primarily on identifying potential fraud or copyright infringement. You will review legal requests related to privacy claims, defamation, fraud, and falsification, ensuring adherence to company policies and legal guidelines.
Responsibilities
Moderate written content to identify and mitigate potential fraud or copyright infringement.Review and process legal requests promptly and accurately.Understand and adhere to key performance indicators (KPIs) such as First Call Resolution (FCR), Service Level Agreement (SLA) compliance, and Customer Satisfaction (CSAT).Maintain up-to-date knowledge of client policies and guidelines.Ensure all tasks are completed within agreed turnaround times and meet quality standards.
Mandatory Skills
No previous experience required; maximum up to 12 months experience within content moderation preferred.Good understanding of KPIs and metrics (FCR, SLA, CSAT).German fluent, B2 English
Recruitment Steps
Initial ScreeningOperations Round Interview and Written Language AssessmentHR Interview
Conditions & Benefits
Annual Base Salary: 14,000Language Premium Bonus: 235/monthMeal Allowance: 7.63/work day (paid in meal card, net amount)Transportation Bonus: 720/yearYearly Target Bonus: 5% of yearly gross base salaryTotal Monthly Compensation: 1,400 + benefits
Other Benefits
Health Insurance, Life Insurance, and Family Plan (for spouse/legal partner and children)Type of Contract: 2-month training agreement + 1-year fixed-term contract with 30 days probationRelocation Support (for candidates moving from outside Continental Portugal):Bureaucratic support to obtain NIF and NISSAssistance in finding suitable housingRelocation bonus: 2,000 gross (paid with first payroll cycle)Additional 1,000 gross relocation bonus (if relocating from outside the Lisbon metropolitan area to Lisbon)
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