Experience the power of a game-changing career! Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.
If you're looking to grow and be inspired, as a Legal Back-Office Advisor in Lisbon, Portugal (On-Site), you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
What you will do in this role:
Verify if transport operators are treating all passengers by their rights.
Understand the customer's unique situation and proceed with treatment and follow-up of their legal claims.
Manage legal claims with different actors including lawyers, legal officers, and national enforcement bodies to properly assess the customer's claiming foundations.
Your qualifications:
Have a high level of Italian (C2) and fluent in English (B2).
Have excellent communication skills.
Have previous experience in Customer Service or as a tourism/travel representative is a plus.
Be proactive, self-motivated, and a great team player.
If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.
What's in it for you:
Full-time with indefinite contracts (negotiable depending on your experience and or client's needs).
Competitive salary and performance bonus.
Central location in Lisbon, Portugal.
Bring-a-friend (referral) bonus opportunities.
Full paid training on the company and the project you'll be working on.
Career development programs, specialized courses, and language classes.
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."
Concentrix is an equal-opportunity employer. We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work: In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.
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