Legal Back-Office Advisor (Italian-Speaking) - Airline Company

Experience the power of a game-changing careerAre you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.If you're looking to grow and be inspired, as a Legal Back-Office Advisor in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.What you will do in this roleAs a Legal Back-Office Advisor, you will:Verify if transport operators are treating all passengers by their rights.Understand the customer's unique situation and proceed with treatment and follow-up of their legal claims.Manage legal claims with different actors including lawyers, legal officers, and national enforcement bodies to properly assess the customer's claiming foundations.Your qualificationsConcentrix is a great match if you:Have a high level of Italian (C2) and fluent in English (B2)Have excellent communication skillsHave previous experience in Customer Service or as a tourism/travel representative is a plusAre proactive, self-motivated, and a great team playerWhat's in it for youIn this role, we offer benefits that help you support your unique lifestyle:Full-time with indefinite contracts (negotiable depending on your experience and or client's needs)Competitive salary and performance bonusCentral location in Lisbon, PortugalBring-a-friend (referral) bonus opportunitiesFull paid training on the company and the project you'll be working onCareer development programs, specialized courses, and language classesEligibility to workIn accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position.#J-18808-Ljbffr