.Job Title: Legal Back-Office Advisor (German-speaking) - Airline Company The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding the client's products or services. Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. If you're looking to grow and be inspired, as a Legal Back-Office Advisor in Lisbon, Portugal (On-Site) , you will ensure that performance goals are met across all operations, fulfilling client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. What you will do in this role As a Legal Back-Office Advisor, you will: Verify if transport operators are treating all passengers by their rights. Understand the customer's unique situation and proceed with treatment and follow-up of their legal claims. Manage legal claims with different actors including lawyers, legal officers, and national enforcement bodies to properly assess the customer's claiming foundations. Your qualifications Concentrix is a great match if you: Have a high level of German and fluent in English (B2) Have excellent communication skills Have previous experience in Customer Service or as a tourism/travel representative (a plus) Are proactive, self-motivated, and a great team player If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role