Learning & Support Officer - French Speaker

Job Description
Administrative management of training :
Provides comprehensive administrative support for the effective delivery of training and learning programs, with a strong focus on client satisfaction (both learners);
Reports on activities and the achievement of defined KPIs.
Main tasks and goals :
Assists in coordinating administrative tasks related to training programs, with a focus on ensuring client satisfaction, including scheduling, materials preparation, and participant communications;
Collaborates with internal stakeholders (e.g., training managers, internal trainers, trainees) to contribute to the successful delivery of learning programs, with a strong emphasis on meeting client expectations;
Supports the training managers in monitoring and reporting on the achievement of key performance indicators (KPIs) related to training activities;
Maintains accurate records and databases related to training activities and participant progress and utilizing data for continuous improvement and reporting.
Qualifications
Bachelor's Degree in Education, Human Resources, or a related field;
Prior experience in administrative support or a strong interest in Learning and Development;
At least a French level C1 (mandatory) and an English level of B1;
Exceptional organizational and time management skills, with the ability to prioritize;
Outstanding communication and interpersonal abilities.
We will only consider English or French CVs.

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