About The Role Job Title: Learning & Development Manager Location: Remote based in Portugal Terms: Permanente Contract / Full-Time 40h weekly Salary: Annual Gross 30k - 35k (based on experience and inclusive of 2 Holidays Allowances) Schedul e: Monday to Friday – 09h00 to 17h30 ABOUT THE ROLE The Learning and Development (L&D) Manager will be responsible for establishing and executing our learning and development strategy from the ground up.
As the first member of our L&D team, you will work directly with the Chief People Officer and the rest of the business to create, implement, and continuously improve learning initiatives that enhance the skills, knowledge, and capabilities of our team.
This is a hands-on role that requires someone who is both strategic and operational, capable of designing and delivering training programs, and developing future-focused initiatives to support the growth of our team.
WHAT YOU'LL BE DOING Strategy Development Partner with the Chief People Officer to define a comprehensive learning and development strategy that supports company growth and aligns with organizational goals.
Identify training needs through collaboration with department leaders.
Experience in developing metrics and KPIs to measure the effectiveness of training initiatives Training Program Design and Delivery Design and implement training programs across various levels and roles, ensuring they are engaging, effective, and aligned with best practices in learning and development.
Develop and deliver onboarding programs for new hires to ensure a smooth integration into the company culture and processes.
Facilitate workshops, seminars, and on-the-job training sessions as required, adapting training delivery methods to suit diverse learner needs and learning styles.
Content Development and Management Create or source content for training materials, including handbooks, guides, e-learning modules, and interactive tools.
Leverage digital learning tools and platforms to ensure training is accessible, scalable, and trackable.
Curate external resources and identify partnerships with relevant training providers when appropriate.
Career Development and Succession Planning Design career path frameworks and succession planning strategies to support employees' professional growth and help retain talent.
Provide coaching, mentoring, and development guidance to employees and managers, helping them identify career development goals and learning opportunities.
Continuous Improvement and Innovation Stay updated on industry trends and innovations in L&D, incorporating modern learning methods and technologies as appropriate.
Regularly assess the effectiveness of programs and make adjustments to improve engagement, retention, and skill application Your profile About you To thrive in this role, you should possess the following qualifications and attributes: Degree in Human Resources, Organizational Development, Education, or a related field; Master's degree is a plus.
4+ years of experience in learning and development, training, or a related field, with experience in a BPO environment an advantage.
Proven experience in designing and implementing training programs from scratch, ideally in a growing or start-up environment.
Strong facilitation skills with experience in delivering training across different levels and functions.
Excellent project management skills, with the ability to manage multiple priorities and deadlines in a dynamic, fast-paced environment.
Knowledge and interest in e-learning platforms, instructional design, and content development tools.
Demonstrated ability to build strong relationships across departments and communicate effectively at all organizational levels.
Data-driven mindset with experience in evaluating program effectiveness and ROI.
Passion for people development, with a growth-oriented and innovative approach.
Why us?
WHAT YOU GET IN RETURN: Opportunity to build and shape the L&D function from the ground up in a high-growth company.
Collaborative, people-focused culture with a commitment to employee development and growth.
Competitive salary Fully Remote work based in Portugal Internet Allowance (20 Euros per month) and Meal Allowance (7.63 Euros daily) Equipment provided Home office allowance A Buddy on joining Online Gym and Wellbeing Studio.
Fun company events and team outings.
Autonomy and Responsibility ? OUR RECRUITMENT PROCESS 30 min Teams interview with the Recruitment Team 45 min Teams interview with the CPO and another team member About us Otonomee is a purpose built, fully remote BPO.
Otonomee was founded in 2020, headquarted in Ireland, to provide a different offering in the BPO industry.
Otonomee provides global premium customer support to innovative Brands in Healthtech, Fintech, E Commerce, SaaS & Facilities Management.
Otonomee's Founders and Senior Leadership Team had experienced firsthand the challenges in the traditional BPO industry.
The pandemic (i.e.
the adoption of remote work as viable working model) created an opportunity to build a new, vibrant business that solved those challenges for team members and for clients.
By leveraging Otonomee's remote working model, we provide premium Customer Experience with a high quality, flexible and entrepreneurial approach.
Our Clients' share our commitment to great Customer Service by promoting a positive employee experience and sustainable & equitable future.
Otonomee is a purpose driven company and a Certified BCorp since 2023.
This means that we are one of 9,000 companies globally verified to meet high standards of social and environmental performance, transparency, and accountability.
We encourage equality, diversity, and inclusion in the workplace, promoting dignity and respect for all.
We welcome your unique talents and contributions, our inclusive culture inspires us to be curious, be bold and speak openly.
We strive for an inclusive culture where we all can feel respected, valued, and connected – Together we grow