Learning Consultant (Brazilian Portuguese Bilingual)
About the Company
goFLUENT is fundamentally disrupting the language learning market around the world, helping companies design a global digital training strategy for their employees. goFLUENT accelerates the process of learning language through its platform, a unique blend of AI-powered technology, unmatched content library, and human interaction.
We are a mission-driven SaaS company that believes passionately in the right of every employee to have an equal opportunity to achieve success in the workplace, regardless of their native language. We are part of a truly global company with 1000+ employees around the world.
Job Description
At goFLUENT, you will have the opportunity to be exposed to a dynamic and international environment by welcoming and accommodating our Portuguese learners via phone/email, responding to their needs while assuring a continuous follow-up in their training. Since you are their "consultant/advisor" in training and pedagogy, their requests may be very diverse.
In this position, you will work closely with the Sales/Customer Success Management Team in order to keep them updated about how each client is working on the language program.
We are looking for a Learning Consultant with a passion for customer service who will have the ability to actively solve doubts and provide guidance about the language, goFLUENT services or issues. Someone with strong oral and written communication skills, fluent in Brazilian Portuguese, spoken and written and advanced level of English.
What You'll Do
Manage relationships with clients/learners taking goFLUENT lessons/training.
Assist learners who need help through calls or emails as prescribed by the documented processes and/or with the supervisors guidance:
Resolve customer complaints
Call clients to follow up on their training progress
Conduct demo calls
Assist Account Managers/Sales as deemed necessary by the LC Team Leader/Manager
Reach KPIs discussed with the LC Team Leader/Manager
What You'll Need
Soft skills are a must regarding: empathy, problem-solving, teamwork, adaptability and effective communication skills.
Methodical and organized, your relational ease as well as your openness are your assets to succeed in this position.
Proactive, responsible, disciplined and able to multitask.
Have a good command of MS Office and Google tools.
Excellent oral communication and customer service skills over the phone.
University degree: Language Studies, Translator/Interpreter
Languages: Brazilian Portuguese bilingual / Native, high level of English, other languages are a plus.
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