Lead ServiceNow Solution Architect (m/f/d)
Your tasks and responsibilities:
Oversee architectural design and implementation of ServiceNow Customer Service processes.
Ensure solutions are scalable, secure, and integrate with enterprise systems.
Ensure adherence to functional and non-functional requirements, delegating technical execution to solution architects and development teams.
Guide the strategic alignment of customer service solutions with enterprise architecture and technology roadmaps.
Collaborate with enterprise architects to integrate ServiceNow within the broader ecosystem of tools and platforms.
Oversee integration of ServiceNow with other platforms, ensuring end-to-end interoperability.
Facilitate architecture reviews, ensuring standards are met, while empowering solution architects for detailed implementation.
Provide technical leadership to release trains and development teams, ensuring adherence to architectural standards.
Collaborate with cross-functional teams for smooth implementation and transition to production environments.
Act as a bridge between technical and non-technical teams for effective communication and collaboration.
Establish and enforce governance models for ServiceNow solutions, aligning with enterprise architecture principles.
Promote best practices for ServiceNow architecture and development, driving continuous improvement.
Approve new projects and architectural changes, ensuring alignment with enterprise-wide goals.
Ensure ServiceNow architecture adheres to security best practices and enterprise security policies.
Lead change management processes for ServiceNow enhancements, minimizing disruption to operations.
Stay updated with the latest ServiceNow features and releases, identifying opportunities for improvement.
Oversee continuous architectural improvements and ensure new initiatives align with business and technical evolution.
Engage with management and stakeholders to communicate architectural vision, progress, and challenges.
Your qualifications and experience:
You have a technical university degree in informatics or a comparable course of study.
Strong background in integrating ServiceNow with other enterprise systems such as SAP and other ITSM platforms.
A CTA or CMA ServiceNow certification is a plus.
SAFe certification is a plus.
Your attributes and skills:
Deep understanding of ServiceNow modules (CSM, ITSM, FSM) and their applications.
Ability to guide and mentor solution architects, developers, and cross-functional teams.
Proven ability to make high-stakes architectural decisions in a collaborative yet authoritative manner.
Excellent written and verbal communication skills, with the ability to translate technical concepts to non-technical stakeholders.
Ability to work across multiple teams and departments, fostering collaboration between technical and business stakeholders.
Skilled at navigating differences in technical or business opinions and finding common ground.
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