Lead Product Designer - B2C
We seek a passionate and hands-on Product Design Lead to join our consumer design team. Treatwell's consumer team focuses on the Marketplace where Customers connect with Salons to explore and book treatments predominantly through our iOS and Android apps.
The role combines oversight of projects with design leadership, partnership with stakeholders, and reports directly to the Design Director. You'll be responsible for shaping and delivering our consumer design process to launch products and services. You'll also be responsible for advancing Treatwell's design maturity by improving processes, supporting and coaching your cross-functional team, and inspiring the wider company.
You are a collaborative and imaginative leader with the right balance of creative vision, talent to create custom-crafted solutions, business knowledge, SaaS-enabled Marketplace experience, and ability to drive action. You deeply care about having an impact and pushing the boundaries.
You will be responsible for:
Leading the design of Treatwell's consumer product experiences
Growing the consumer design team to meet business demands and employee development needs
Working closely with our Product Management, Product Engineering, and senior leadership to deliver stunning and effective work
Overseeing all consumer product design development — including strategic collaboration with Product Managers, Heads of Product, and stakeholders
Creating new workflows to improve the team's internal activities, as well as the collaboration with other stakeholders
About you:
Team first mentality
Willingness to take risks and learn
A relentlessly customer-focused mindset
Proven track record of leading strong and effective design processes
A portfolio that demonstrates thorough case studies or projects, a strong propensity for problem analysis, a good awareness of the tools needed to solve it, and a valuable output that gives evidence of good aesthetic sensitivity supported by a solid UX process
Strong business acumen, with a solid understanding of how to achieve business objectives while meeting customer centricity and a high bar for design quality
4+ years of experience as a lead of Product Design or similar role
Masterful communication in a multi-cultural, pan-european business environment — verbal and written
Collaboration. Your best work is done in a highly collaborative way
About Treatwell
Hi, we're Treatwell. Nice to meet you.
We're a team of 700 passionate and brilliantly talented people across Europe. We're the industry's smartest salon management software, all connected to Europe's leading bookings platform, working with over 50,000 salon partners across 13 countries, processing over 8 million bookings every month. And….breathe.
But we're not done yet. We're on an exciting journey to digitally revolutionise the hair and beauty community.
If this excites you, we might just have the role for you.
We'll treat you with:
28-days holiday, plus bank holidays
Monthly 40EUR Treatwell vouchers so you can treat yourself too
Mental health support through our partnership with Plumm
Growth funds for you to develop and grow with your team
100% remote role with opportunity to work in our Lisbon Office
Equal Ops
Treatwell is an 'Open to All' employer and warmly welcomes everybody to the team. We are committed to making reasonable adjustments to the recruitment process as required. Please add any adjustment requests to your application.
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