Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role As a Quality Lead at Veeva OpenData, you will be streamlining quality control processes while leading a remote team of Quality Control Data Stewards. Champion quality by collaborating across departments to optimize reporting, workflows, and documentation. Foster a detail-oriented, excellence-driven team culture. The ideal candidate for this role has a process-oriented mindset and is strong in people management, too. Whether you choose to work at home or in one of our offices, you enjoy working with autonomy and in an international environment. We have a great remote working culture where people work hard, have fun, and grow.
\n What You'll DoDesign, innovate, and optimize processes and workflows to ensure best-in-class delivery of data quality and efficiencyDevelop and maintain clear and concise documentation, including policies, training materials, and work instructionsLead a team of 20+ Quality Control Data Stewards from onboarding and coaching to performance reviewWork as a team with fellow Quality Leads to ensure alignment on Quality Control processes. Monitor performance and empower the Quality Control team to meet quality and productivity targets and deadlinesRun reports on data quality and performanceSupport the Quality Manager in analyzing data to identify trends, root causes of issues, and opportunities of improvementsCollaborate with other teams and stakeholders like Operations, Engineering, and Product Management RequirementsExperience in implementing and/or developing Quality Control processesProcess-oriented mindset and systems thinking with a proven track record of successfully implementing process improvementsStrong people management skills. Preferably 3-5 years of leading and managing high-performance teams in a service center environmentStrong analytical and problem-solving skills with a proactive "can do" attitudeAttention to detail and focus on qualityAbility to plan, prioritize tasks, and keep projects on trackStrong stakeholder management skills, clear and concise communicationExperience in analysis of complex datasets, creation of dashboardsProficiency in Google Apps, MS Office, and other office softwareFluency in English Nice to HaveExperience with data management and data analysis toolsFamiliarity with querying relational databases using SQL or a similar languageExperience working with MDM (master data management) applicationsUnderstanding of Healthcare systems
\n#RemotePortugal Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at ******** .