Team: Data Operations
Country: Portugal
Remote Work Available: Yes
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
As a Quality Lead at Veeva OpenData, you will be streamlining quality control processes while leading a remote team of Quality Control Data Stewards. Champion quality by collaborating across departments to optimize reporting, workflows, and documentation. Foster a detail-oriented, excellence-driven team culture.
The ideal candidate for this role has a process-oriented mindset and is strong in people management, too. Whether you choose to work at home or in one of our offices, you enjoy working with autonomy and in an international environment. We have a great remote working culture where people work hard, have fun, and grow.
What You'll Do
Design, innovate, and optimize processes and workflows to ensure best-in-class delivery of data quality and efficiency
Develop and maintain clear and concise documentation, including policies, training materials, and work instructions
Lead a team of 20+ Quality Control Data Stewards from onboarding and coaching to performance review
Work as a team with fellow Quality Leads to ensure alignment on Quality Control processes. Monitor performance and empower the Quality Control team to meet quality and productivity targets and deadlines
Run reports on data quality and performance
Support the Quality Manager in analyzing data to identify trends, root causes of issues, and opportunities of improvements
Collaborate with other teams and stakeholders like Operations, Engineering, and Product Management
Requirements
Experience in implementing and/or developing Quality Control processes
Process-oriented mindset and systems thinking with a proven track record of successfully implementing process improvements
Strong people management skills. Preferably 3-5 years of leading and managing high-performance teams in a service center environment
Strong analytical and problem-solving skills with a proactive "can do" attitude
Attention to detail and focus on quality
Ability to plan, prioritize tasks, and keep projects on track
Strong stakeholder management skills, clear and concise communication
Experience in analysis of complex datasets, creation of dashboards
Proficiency in Google Apps, MS Office, and other office software
Fluency in English
Nice to Have
Experience with data management and data analysis tools
Familiarity with querying relational databases using SQL or a similar language
Experience working with MDM (master data management) applications
Understanding of Healthcare systems
Veeva's headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at ******.
Work Where It's Best for You
Work Anywhere means you can work in an office or at home on any given day. It's about getting the work done in the way and place that works best for each person. This applies across all locations and departments.
Work Anywhere does not mean work at any time. We have predictable core hours where employees are generally available for meetings and collaboration. Employees are focused and available during core hours.
We invest in our offices to make them places where our employees like to go. If you work in the office three or more days a week, you will have a dedicated office workspace. Our offices function as hubs to draw people in, create social bonds, and where random connections and mixing of ideas happen. We're investing more in offices, culture, and offsite meetings, not less.
Product teams are organized in regional product hubs for optimal collaboration and live within a time zone of their hub. Our current product hubs are located in Pleasanton, Columbus, Boston, Kansas City, New York City, Raleigh, and Toronto. We create opportunities for teams to get together in person regularly.
Customer-facing roles, such as Sales and Professional Services, live near and/or travel to their customers.
When an employee moves within a country it does not cause a change in salary. Where you live impacts you and your family. Not knowing if your compensation will change if you move can cause stress and uncertainty for everyone. We wanted to eliminate that.
Work at Veeva. Work where it's best for you.
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