Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!
Our Client
Our Internal Customer Service team is dedicated to fostering strong relationships with our clients. We prioritize account management, promptly addressing customer inquiries, and effectively resolving issues to ensure exceptional satisfaction. By providing timely support, troubleshooting technical problems, and offering expert guidance, we aim to exceed client expectations and maintain a high level of service quality.
We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We're Curious: Proactive approach to problem-solving and a 'can do' attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
What will you be doing?
Quality Assurance: Ensure the highest standard of calls, follow-ups, and communication across all channels (inbound/outbound calls, WhatsApp, emails).
Multitasking: Efficiently handle multiple tasks and systems in a fast-paced environment.
Booking Conversions: Make outbound calls to potential patients, offering Free Visits in designated countries.
Decision Making: Make real-time decisions in a dynamic and ambiguous environment.
Escalation Management: Handle customer issues and escalations.
Lead Generation: Prospect for and respond to incoming leads to meet or exceed sales quotas.
Process Improvement: Identify trends, weaknesses, and solutions to enhance the customer journey and train team members.
Team Collaboration: Foster a positive and energetic team atmosphere.
Requirements
What skills & experience will you bring to us?
A fluent level of Spanish with exceptional grammar and spelling skills.
High level of English (both written and spoken).
A genuine passion for delivering outstanding customer service.
Ability to deal with sensitive calls with empathy.
Strong administrative skills with a keen eye for detail.
A professional outlook and proactive approach to problem-solving.
Benefits
What do we offer?
Start date: 11th November 2024
Contract: Temporary until 10th of February (1-month probation period)
Full-time: (39 hours/week)
Working days/Hours: Monday to Friday from 7:00 am to 4:00 pm
Salary: €18,000.00 gross per year
Bonus: €1000 gross per year pro-rated, based on KPIs
Holidays: 24 per calendar year
Paid bank holidays + 1 extra day in lieu
Hybrid work model: 4 days per month at the office or for training purposes
Training: 1 week of initial training based in the office
Office location: Barcelona (La Sagrera)
Other Benefits:
Best-in-class people engagement activities and programs.
Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
Employee Assistance Program - Free, confidential, and impartial guidance and support.
Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
Option to sign-up for Discounted Private Health Insurance.
Referral Program - Bring a friend and get a referral bonus.
Access to LinkedIn specialised training & courses.
Ready to Make a Difference?
Showcase your talent: Share your CV highlighting achievements and responsibilities.
Be you: No need for photos, age, marital status, or gender.
Our process: Submit CV, then email, phone screening, and video interview.
We're excited to meet you!
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