Opportunity At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a truly end-to-end logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team, we will empower you and your colleagues to find new ways to take the complexity out of logistics – and make it as simple and customer-friendly as possible. This isn't just about the part you play in our business, it's about the change you can make in our world.
Let's create a better tomorrow and make positive change – socially, economically, and globally. At Maersk, we see global trade as a force for good, connecting communities, feeding, and bringing wealth to the world. We move 20% of global container trade, and we exercise our leadership position responsibly.
We strive ambitiously to make trade more open, inclusive, and sustainable – for communities, customers, and employees worldwide. With Maersk, you'll be surprised at the difference we can make in the world together.
We Offer In Maersk, we put you in the driver seat of your own career, and you will be trusted and empowered to take on new challenges. We offer you an exciting global career at the forefront of world trade. And thanks to our global scale, you will be well-positioned to explore opportunities at Maersk around the world. The many other highlights include the most modern talent development initiatives and competitive benefits. We are proud of our people who define our company's industry leadership, global team culture and customer-centric focus every day.
Having substantial operations in over 130 countries, we work across continents, across cultures and with individuals from all walks of life. This drives our ambition, to create equitable and inclusive workplaces where every individual can have a sense of belonging.
And much more:
Industry-leading talent development initiatives and competitive benefits: our parental leave policy is recognized as one of the best in the industry. Flexible Workplace Policy and working hours. Access to internal training opportunities. Excellent benefits to employees, including a competitive pension scheme, health insurance, plus much more. We are looking for Customer Experience Partner to strengthen our team in Valencia. Applications in Le Havre and Lisbon will also be evaluated. Key Responsibilities You will handle end-to-end processes within LCL. Arranging ocean bookings with our core co-loaders and our own controlled services for all countries within SWE area. You will also arrange pre- and on-carriage with our trucking partners and align with our customs departments to have all shipments cleared as per local requirements. Ensure shipments are filed timely and accurate in our operational systems. Reporting - work with reports and secure good data quality. Update shipment milestones in our operational systems in order to guarantee data quality towards our customers. Ensure specific customer requirements are met (transit time, carrier selection, routings etc.) Monitoring of shipments to provide proactive update to our customers and to solve potential operational disruptions. Coordinate with the commercial organization on customer commitments and forecasts. Knowledge Exchange with the sales and account management in order to ensure customer satisfaction. Ensure accuracy of revenue and cost calculation on shipment level. Who we are looking for The ideal candidate will have relevant experience of Supply Chain / Freight Forwarding and solid knowledge and expertise within the LCL area. Excellent communication skills and the ability to communicate confidently for coordination with stakeholders - stakeholder management and relationship building. Ability to collaborate across functions, departments and geographies. Creative and problem-solving abilities and finding solutions, acumen to continuous improvement. Passion to drive closures (result orientation) & high-level customer service orientation (customer centricity). Expertise with Microsoft applications: Word, Excel, Outlook. Supply Chain Management experience is preferred, but not mandatory. Spanish and English is mandatory, ability to communicate in French can be an added advantage. #LI-AA9
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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