Company Description
Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the Mediterranean. Our ships are designed to sail into landmark cities and small, exclusive ports that larger vessels cannot reach, providing our guests with unforgettable experiences.
At Mystic Cruises, we are committed to environmental sustainability and have implemented innovative technologies on our ships to minimize our impact on the environment. We also believe in the value of our employees and encourage them to share their thoughts and ideas, fostering a culture of creativity and innovation.
If you are passionate about travel, committed to sustainability, and eager to contribute your ideas to a team that values collaboration and innovation, then Mystic Cruises might be the perfect place for you. We are looking for talented individuals who want to be a part of our DNA and help us continue to provide exceptional experiences to our guests. Together Cruising the World! Come join us!
Job Description
To train, coach, counsel, support and delegate the Laundry Staff;
To ensure that all Guests and Crew linen, towels, personal clothing and uniforms as well as all table cloths and serviettes are cleaned and well maintained;
Participating in the laundry team and maintaining daily operation, including washing, ironing of bed lines, towels, tablecloths, napkins, uniforms, and guest clothing;
To ensure that all cleaning equipment is properly and securely stored away when not on duty and to keep assigned area clean and tidy at all times;
To ensure that the Laundry and equipment is cleaned thoroughly on a daily basis and to schedule wash downs during regular intervals;
Provide assistance to stateroom stewardess during turn around day by stripping beds, pillows and vacuuming the rooms and corridors;
To report work orders when deficiencies are noted or when maintenance is required and to follow up on the work orders in a timely manner;
Assisting with loading of luggage as directed;
To adhere to and to ensure that the Laundry Department Staff adheres to all Company Policies and Procedures, Manuals and Directives;
Other responsibilities, as assigned, but not limited to the above.
Qualifications
College degree is recommended for this position;
Experience in a hotel or a minimum experience of two (2) years on board a cruise ship in a similar position;
Previous background within laundry and dry cleaning operation;
Good spoken and written English required;
Good communication skills;
Must have very good organizational skills and show attention to detail;
Good administrative skills (basic knowledge in Outlook, Word and Excel) POS knowledge is a plus.
Basic accounting skills;
Very good organizational skills are necessary along with the ability to multitask;
Must possess excellent leadership skills and must be able to maintain a team spirit and the ability to interact with all levels of people;
Must be able to communicate and implement corrective action steps in an effective, yet diplomatic fashion;
Must be able to remain calm under pressure;
Needs to have an outgoing personality and has to possess a positive attitude, maintaining a friendly and approachable demeanor towards Crew and Officers at all times.
Additional Information
Financial Responsibilities
To ensure that the proper use of Personal Protective Equipment in the Laundry is implemented at all times;
To ensure that Safe Lifting Techniques are practiced at all times in the Laundry Department;
To be familiar with Ship´s Emergency plans;
To be familiar with Safe Working Practices.
Emergency Duties
To follow instructions on Safety Card;
To participate in Guest/Crew Lifeboat Drills as per instructions;
Other safety responsibilities, as assigned, but not limited to the above.
Team Communication and Meetings
To attend meetings with the Housekeeping Manager;
To communicate with the Housekeeping Manager as well as further Laundry staff on a regular basis;
To encourage and demonstrate good communication, excellent teamwork and continuous training, coaching and counseling.
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