As a Language Services Administrator with Italian you'll directly engage with customers and partners to provide seamless service while fostering strong customer relationships. This role focuses on managing customer incidents, supporting account managers, and ensuring timely issue resolution by collaborating with internal teams, vendors, and licensed operators. Key tasks include maintaining accurate incident data, driving customer relationship improvements, and ensuring proactive, efficient communication to enhance customer experience and satisfaction.
What you will do Seamlessly managing the end-to-end process for the resolution and communication of customer support tickets in Italian and English. Handling customer calls and managing incidents and requests within specified SLA's (24/7 operations). Proactively working on customer experience to improve NES. Responding to Customer/OLO's emails and telephone calls in a Foreign Language, following set processes and documenting incident details in required templates. Providing regular communication with customers and vendors on the progress of customer tickets. Proactively following up on negative triggers to improve NES. Allocating unresolved Incidents to appropriate support groups, managing customer escalations. What we're looking for Excellent communication skills (reading/writing/speaking) in Italian and English Solid experience in managing customer relationships Ability to multi-task and prioritise workload Ability to adapt to continuously changing procedures and environment Team player with strong interpersonal skills Working knowledge of Intranet and Internet applications beneficial Good knowledge of MS Office products (Excel, Word, Outlook) A flexible and proactive approach A bachelor's or master's degree in Business, IT, Computer Science, Telecommunications or a relevant field. What we offer
Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.
In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognises the importance of a work life balance.
Some benefit examples are:
Hyrbid set up (once per month) Flexible working and relaxed dress code Two days annually to spend on volunteering opportunities Access to a virtual business school for on-going learning Business mentoring Colt Technology Services is a global digital infrastructure company which creates extraordinary connections to help businesses succeed. Powered by amazing people and like-minded partners, Colt is driven by its purpose: to put the power of the digital universe in the hands of its customers wherever, whenever and however they want.
Since 1992, Colt has set itself apart through its deep commitment to its customers, growing from its heritage in the City of London to more than 60 offices around the world. The powerful Colt IQ Network connects 222 cities and 32 countries with more than 1000 data centres, 51 Metropolitan Area Networks and over 31,000 buildings across Europe, Asia and North America's largest business hubs. Privately owned, Colt is one of the most financially sound companies in the sector.
