.Land Programs Manager (M/F) - Seagoing Position Full-time Mystic Cruises is a leading expedition ocean cruise line that offers an intimate and eco-friendly way to explore some of the most breathtaking destinations in the world. We provide a five-star service that brings our guests up close and personal with the beauty of nature, from Antarctica to the Arctic region, Northern Europe to the Mediterranean. Our ships are designed to sail into landmark cities and small, exclusive ports that larger vessels cannot reach, providing our guests with unforgettable experiences. At Mystic Cruises, we are committed to environmental sustainability and have implemented innovative technologies on our ships to minimize our impact on the environment. We also believe in the value of our employees and encourage them to share their thoughts and ideas, fostering a culture of creativity and innovation. If you are passionate about travel, committed to sustainability, and eager to contribute your ideas to a team that values collaboration and innovation, then Mystic Cruises might be the perfect place for you. We are looking for talented individuals who want to be a part of our DNA and help us continue to provide exceptional experiences to our guests. Together Cruising the World! Come join us! Responsibilities: Recommend and sell tour activities to Guests to enhance their shore side experience and provide suggestions and recommendations for all ports of call. Responsible for daily dispatching of tours and coaches in each port of call. Prepare tour packages, briefing materials, and manifests to ensure tours meet Guest satisfaction. Escort and participate in tours to maintain standards. Assist in daily Tour office operation and maintain desk coverage during office hours. Answer Guests' questions regarding tours, ports, and private requests professionally. Create Port Description sheets for each port of call with updated information. Research, write, and record lectures for broadcasting about tour options. Provide Guests with updated tour information promptly and distribute accordingly. Send Tour Order Forms to In Transit Guests before upcoming cruises. Liaise with Department Heads on tour participation numbers. Report maintenance issues promptly and follow up on work orders. Adhere to Company Policies, Procedures, Manuals, and Directives. Minimum Requirements: College Degree/Diploma beneficial. Hotel or Tourism School beneficial. Minimum of two (2) years' experience in a similar position ashore or one (1) year experience onboard a cruise ship in a similar position required. Additional training in TV lecturing skills and live lecturing skills beneficial. Fluent in written and spoken English. Advanced to Professional German skills required, additional foreign language skills are a plus. Excellent interpersonal and public communication skills. Proficient in Outlook, Word, and Excel. Strong organizational and multitasking abilities
