L2 Support Specialist – Payment and ServicesUnleash your potential in a role where big data and technology innovation intersect!This is a Lisbon-based hybrid opportunity – work from home for 3 days per week. As an Application Support Specialist, you will work for our client—a global IT leader driving innovation with cutting-edge solutions and services.
You will be responsible for providing support for a secure file exchange platform, handling customer requests, managing incidents, and contributing to continuous improvement projects. Your main responsibilities: Oversee requests from clients, including assistance, incident handling, change management, and reference data updates.Serve as the primary contact for clients, maintaining clear communication on activity updates and support services.Identify and implement improvement actions, contributing to the platform's ongoing enhancement and project initiatives.Prepare weekly activity reports, maintain incident records, and produce satisfaction survey analyses and billing data.Update administrator procedures, formalize action plans, and ensure timely reporting on service metrics.You're ideal for the role if you have:2-3 years of experience in application support or customer-facing technical support.Strong client relationship skills and experience with reporting activity metrics.Ability to produce detailed documentation, including incident reports and action plans.Experience in customer satisfaction surveys and billing data reporting.Proficiency in French (C2 level) and strong communication skills.We would like to meet you.
If you are interested please apply and attach your CV in English or Portuguese, including a statement that you agree to our processing and storing of your data.
You can also apply by sending us an email at ******.
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