At Winning Consulting, we are on the lookout for a KYC Specialist to be part of our dynamic team.
This role involves working on an exciting project for one of our key clients in the banking sector, based in our Madrid office.
(Hybrid).
Main Responsibility The primary responsibility of the selected candidate will be to manage the operational relationship with a portfolio of premium clients.
Acting as the primary point of contact, the candidate will handle client inquiries via phone and email, ensuring seamless operational activity related to financial markets.
Key Responsibilities Client Query Management: Handle client inquiries and resolve issues promptly via phone and email.
Act as a liaison between clients and internal teams, ensuring clear and effective communication.
Client Communication Coordination: Maintain regular communication with clients, addressing their needs and concerns.
Proactively identify and suggest process improvements to enhance client satisfaction.
Meeting Coordination and Activity Review: Organize and lead meetings with clients and cross-functional teams.
Conduct periodic reviews of client activities to ensure compliance and operational efficiency.
Required Skills and Qualifications Language Proficiency: High level of English, both written and verbal.
Client Service Experience: Prior experience in customer service, preferably within the financial services sector.
Technical Knowledge: Basic understanding of financial products.
Proficiency in MS Office tools (PowerPoint, Excel).
Soft Skills Client-oriented approach with a strong focus on delivering quality service.
Proactive and risk-sensitive mindset.
Exceptional attention to detail.
Organizational and planning skills to manage multiple tasks effectively.
Outstanding written and verbal communication abilities.
Strong interpersonal skills to build and maintain client relationships.
Capability to thrive in a fast-paced and dynamic environment.
Do you want to know more about Winning?
We are a consulting firm offering services in consulting, training, recruitment, and headhunting.
We support our clients in finding innovative and sustainable solutions, ranging from applying scientific knowledge to solve complex management challenges to driving digital and technological transformation within organizations.
If you want to learn more about us, visit our website at https://www.winning-consulting.com/ .
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