.About the Role At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and users get what they want and go where they want in more than 10,000 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together. Uber Eats was launched in Portugal in November 2017 and is the most used Delivery platform in Portugal. We are available in 100+ cities, delivering from over 12,000 stores (restaurants, groceries and stores) and growing quickly! As Junior User Operations Manager, you will be responsible for improving the experience of our Users and finding and implementing efficiency opportunities leveraging our scale. For that, you'll be responsible for conducting analysis to better understand our users, implement projects and processes to improve their experience, manage internal and external communication channels and support in selected brand activation campaigns. You will work closely with the rest of our Operations team, and drive alignment across several teams, including local Territory & Enterprise teams, Regional Operations and Finance. This role calls for a combination of analytical skills, business acumen, stakeholder management, marketing and creativity. We operate in a fast paced environment, so we are looking for a highly adaptable candidate who is able to work on longer-term strategic initiatives while addressing our short-term issues at the same time. What You'll Do Monitor the activity & Analyze Data: With the help of Uber's rich dataset, you will supervise market performance, understand our customers' challenges and always look for ways to improve the operations. You will build analytical frameworks, operational models or dashboards to have a close over the business control and drive operational improvement as well as to collect insights. Project management: Oversee and execute end to end complex projects, such as the launch of new products and processes, ensuring that they are executed in line with Uber's high operating standards and delivered in a timely manner. Strategy definition: Develop the strategy for the user operations vertical, finding areas of improvement on User acquisition and engagement, size opportunities and implement highest impact projects. Brand activations: Work with local teams and external vendors to execute brand activation campaigns that generate awareness for Uber Eats and our partners. Build & optimize scalable Process & Tools: Identify improvement opportunities and define action plans to address those. Work with Global teams to launch solutions and adapt those to the local market. Built the right tools for our teams in the field
