Junior Operations Specialist In Customer Support (Italian)

Junior Operations Specialist in Customer Support (Italian)Department: Customer OperationsEmployment Type: Full TimeLocation: Figueira da FozReporting To: Maciej MazanDescriptionAre you a multilingual problem solver looking forward to helping air passengers globally with their delayed, cancelled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a difference for air travelers while being supported by our proprietary Artificial Intelligence technology.What you'll do:Assist customers at every stage of our claim-handling process (assess claims, answer queries, and communicate in a timely, friendly manner via email, chat, and social media channels).Utilize your legal knowledge (we provide relevant training) to advise and assist air travelers.Ideally, you'll bring with you:Fluent communication in English and Italian (both spoken and written, minimum C1 level).Experience working with targets.Eagerness to learn about the airline industry and customer service.Satisfaction from helping people and willingness to go the extra mile for them.You enjoy following procedures with attention to detail.Ability to work in a shift system (24/7/365): morning shift 8:00 AM - 4:00 PM, evening shift 4:00 PM - 12:00 AM, night shift 12:00 AM - 8:00 AM.Please submit your CV in English.Perks and benefits:Internal training programs and knowledge-sharing events.Personalized progression plan.Access to mindfulness and wellbeing platform (Mindgram).Language classes.Flexible benefits: gym membership, personal education, childcare, public transportation or leisure travel subsidy.MacBook Air.Unlimited, free use of AirHelp's services.Work from anywhere for 4 weeks a year.Annual travel allowance.Team days.Events and parties.
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