Junior/Middle Customer Support Engineer (L2)

ABOUT CLIENT
Our client provides software for professional and financial services firms. It streamlines operations, improving workflow, compliance, and data-driven decision-making.
REQUIREMENTS
2+ years of relevant experience
Knowledge of help desk ticketing and workflows
Sharp troubleshooting and analytical abilities
Basic SQL, T-SQL programming experience is highly desirable
Soap and Rest API Knowledge
Dedication and commitment to resolve client issues
Experience with SaaS (cloud based) software and/or on-prem software
Ability to work independently and within a team
Great verbal and written communication skills
Upper-Intermediate English (written and spoken)
RESPONSIBILITIES
Responsible for investigating, triaging, and resolving tickets that flow into the help desk queue
Applies appropriate troubleshooting methods and techniques in resolving problems and documents all actions taken
Assist clients with questions regarding technical product and configuration issues
Resolve technical product issues, update ticket information, and communicate back to the client while maintaining a high level of client satisfaction
Prepare detailed specifications and steps to reproduce for items requiring escalation (such as product defects)
Identify potential delays in resolution, take corrective action, and manage communication to the client
Provide clear and concise verbal and written communications with client support contacts
What will you get with ELEKS Close cooperation with a customer
Challenging tasks
Team of professionals
Dynamic environment with low level of bureaucracy

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