Junior/Mid Service Manager
Lisboa
Lisboa, Lisboa, PortugalWho are we:
Neotalent Conclusion is one of the leading Iberian specialists providing services in Information Technology and Engineering.
As part of the Netherlands-based organization Conclusion, which has an ecosystem of over 25 companies and 3,600 employees, we focus on increasing the technological capacity of our clients and the digital transformation of their application ecosystems.
We are talent specialists, attracting the best people and combining them with the needs of the most ambitious projects, at the right time.
Our success comes from our investments in innovation, our focus on results, and, above all, the guarantee that our people will have happy and rewarding careers.
With over 25 years of solid experience, Neotalent Conclusion has established its presence in key locations, including Lisbon, Porto, and Madrid, with more than 950 professionals in various areas.
Role Overview:
Neotalent is looking for a Junior to Mid Service Manager with experience to join one of the largest insurance groups in the world, present in 64 countries – offices in Lisbon (hybrid).
What you will do:
You will join the Corporate Functions Global Products department in an "IT for Business" role.
The department designs, delivers, and operates end-user global applications in the domain of Corporate & Support Functions organized in 24 products within 6 lines of products (Finance, Investment, Procurement, Risk Management, HR/Communication, Compliance), most of them sponsored by Group Corporate departments.
- Support the Service Delivery Management Lead by identifying areas of improvement in terms of service and processes: discussing BAU activity, reviewing reports, and identifying operational issues.
- Monitor SLAs daily via regular contact with nearshore and offshore helpdesk teams.
- Assist and support customer entities and Group HR by handling key issues coordination and holding up calls to review their BAU activity.
- Communicate with customers about any relevant issues or activities in the scope (upgrade, incident, outage).
- Administer ticketing tool (Silva): user access, service catalog maintenance, continuous improvement, reports formalization.
- Formalize regular data reports to monitor the quality of service.
- Coordinate, monitor, and implement the release management process.
- Calculate and monitor BAU revenues.
What you are like:
- Experience with ServiceNow.
- Expertise in Excel.
- Experience with Power BI is a plus or motivation to learn.
- ITIL knowledge.
- English proficiency.
Why join us:
- Work on challenging projects for big clients.
- Learn more about emerging technologies.
- Possibility of working remotely.
- Design your career plan.
- Access to continuous training and certifications.
- Evolve through our internal mobility program.
- … and much more!
To apply:
Please send your CV with MVT_SM in the email subject.
Poderá encontrar o anúncio original publicado em: https://www.itjobs.pt/oferta/494212/junior-mid-service-manager
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