Job Description
Responsibilities - your mission
We are looking for HR support to join Airbus in our GBS. You will be giving support to customers and the FISH platform for several Airbus subsidiaries and regions worldwide where we operate.
Some of your main tasks and responsibilities will include:
Manage help desk software or ticket system and maintain it up-to-date;
Perform basic remote functional troubleshooting to identify easy root cause analysis;
Stay up-to-date with updates related to the given product and being able to explain some high-level features in regards to the tool version;
Research questions on available resources (FAQ manual);
Direct the customers to the right available user guide/support when relevant;
Delegate any other topics to the second-level support.
Requirements - our ideal candidate will have
Fluent level of English;
1 to 3 years of experience;
Strong and ideally proven customer orientation mindset;
Knowledge on EHS (Environment, Health & Safety) regulations and compliance (plus);
Ability for structured working;
Strong team player with the ability to support and accompany change;
Capacity to improve, understand the big picture and end vision;
French &/or Spanish &/or German languages would be nice to have.
Benefits - what's in it for you
Diverse career opportunities within Airbus European core countries or in other regions around the world;
A hybrid working model, allowing you to combine onsite and offsite work;
A modern office, well connected to public transportation;
A motivated and fun crew to grow and build and shape the GBS together;
An intense and exciting onboarding experience.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.
Company: Airbus Portugal SA
Employment Type: Fixed term
Experience Level: Professional
Job Family: Customer Account and Service Management
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