We're looking for a junior customer solutions expert to support our amazing customers at our Lisbon office. In this role, you'll work with our fantastic support team to address all our customers' questions and queries. If you love to help people and create an impact, get in touch, we'd love to meet you!
Your new adventure:Work with support team members to quickly and efficiently answer customer questions in a friendly, personable mannerAssist customers via live chat, email, and on the telephoneCollaborate with other teams like product management and engineering to stay abreast of Pipedrive's latest featuresIdentify the root causes of customer issues and offer appropriate solutionsHelp Pipedrive grow by turning both existing and new customers into loyal fansDoes this sound like you?Fluency in spoken and written English and PortugueseGreat customer service skills such as listening, responsiveness, follow-through, and further escalationExcellent interpersonal and communication skillsAbility to multitask and chat with several customers simultaneouslySome knowledge of sales, for example, leads, opportunities, deal tracking, and reportingA good understanding of email systems, filtering, spam, and e-mail integrationExperience working in a customer-facing role is a plusExperience with sales/CRM tools such as Salesforce or Zoho CRM is a plusConfident working with helpdesk tools like Intercom, Freshdesk, Zendesk, etc.Why Pipedrive?A value-driven work environment where people come firstA lively bunch of colleagues from over 50 different countries, with offices in Lisbon, Tallinn, Tartu, Prague, London, Dublin, New York, Florida, Riga, and BerlinA team serious about getting things done while not taking ourselves too seriouslyA world-class working environment full of the usual nice perks and some moreFreedom to execute your ideas with a passionate and motivated team supporting youFlexible working hours as long as you're there for your team membersLots of room for personal and career development, with internal and external training opportunitiesCompetitive salary including all the benefits you'd expect from a great employer (annual bonus system, health insurance, meal allowance, flexible benefits – you can choose whether to use the credit on parking, a public transport card, technology, etc.)We're on the lookout for a junior customer solutions expert to assist our amazing customers and strengthen our Lisbon support team. If this is something for you, send us your resume (in English) or a link to your LinkedIn profile and please add why we should pay extra attention to your application.
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