Customer Support Agent
Lisbon, Portugal
Italian
If you're passionate about providing exceptional service and helping customers, this is the perfect opportunity for you! Experience the charming city of Lisbon while working in a fun and dynamic environment as a Customer Support Agent. Ready to turn frowns upside down? Then read on…
About the role
In this role, you'll be the go-to support, helping customers with everything from fixing account issues to resolving problems with playing videos or uploading content. You'll be a troubleshooting expert, identifying the root cause of each problem and guiding customers to the perfect solution. Whether it's soft troubleshooting for account settings or helping with useful tips, you'll stay on top of the latest policies, safety guidelines, and rules. As you work through customer inquiries, you'll also document your actions and categorize any cases or bugs to keep things running smoothly. Ready to tackle all kinds of challenges and help customers succeed? Let's make it happen!
Your tasks will include:
Answering customer queries like a pro via phone, email, and chat.
Troubleshooting and resolving customer issues.
Documenting all customer inquiries.
So, if you're ready to make a real difference in customer support, we want to hear from you! Apply to start your adventure now!
What is required?
Native fluency in Italian (written and spoken).
Fluency in English (written and spoken).
At least 12 months of customer support experience in a contact centre.
Some knowledge of systems like C-SAT, NPS, and SLAs.
Flexibility, as your working hours depend on the project: Mon-FR fixed schedule or rotative Mon-Sun between 7AM and 11PM.
You must be 18 years or older.
You have EU citizenship or the right to live and work in Portugal.
What do you get?
Competitive monthly base salary of €1,396.66 € (or €16,760 annually).
Yearly target bonus of 5% of your gross base salary!
Monthly transportation allowance of €60.
Relocation support of up to €2,000 (gross) paid with the first payroll cycle.
Daily meal allowance of €7.63 per work day on a meal card.
Private health insurance from day 1, covering your family too!
2 month training agreement + 1 year contract with a 30 day probationary period.
Assistance in finding long-term accommodation.
Interview Process
Register: Click on '' to complete the application form. Don't forget to send us your English CV too.
Wait for a call from us: This will be quicker than you think, so get your phone ready! During the call we will give you more information about the position and of course we want to get to know you better.
Forwarding to our partner company: During the phone call with us, we will discuss with you all the necessary information that is important for the job position and answer all your questions, as well as the further application process. We will then send your information to our partner company.
First telephone call: In a short telephone call with a recruiter from the company, they would like to get to know you briefly and arrange an appointment for the job interview with you.
First interview: In your first interview, you will discuss your motivation, why you would like to go abroad and work as a customer support agent, as well as your day-to-day tasks and customer enquiries.
Checking your language skills: Your language skills will be tested to ensure that they are sufficient for the job.
Second telephone interview: In a second telephone interview, the company ensures that you are a perfect fit for the job.
Your job offer: As soon as you have successfully completed your interview, you will receive your job offer and can start packing your bags!
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