.Territory IT Proximity Support Agent (all genders) General information Job#: 12355896 Country: Germany City: Nuremberg, Munich Type of contract: Permanent Description In Nuremberg or Munich we are looking for you at the earliest possible date as Territory IT Proximity Support Agent (all genders) BNP Paribas: Who we are How do you imagine working at a bank?
Certainly not like this: at BNP Paribas, everyone is on first-name terms and we wear the clothes we feel good in.
We live diversity, team spirit and sustainability.
With us, you will find a secure job, plenty of creative freedom and a suitable professional solution for your individual life situation.
Your potential is limitless - and so are your development opportunities.
We don't make empty promises, we let our actions speak for themselves: we - that's around 185,000 employees in 65 countries.
We are the leading bank in the European Union.
We are the "World's Best Bank for Sustainable Finance 2023" (Euromoney).
We are Top Employer 2023.
We are: The bank for a changing world.
Tasks & responsibilities: what you can expect In your role as Territory IT Proximity Support Agent, you will deal with IT problems of all kinds in first-level support.
This includes the installation and support of workplace and meeting room equipment as well as mobile devices.
You will also be responsible for qualified fault acceptance via the ticket system, error analysis and finding solutions as part of on-site support.
You will be responsible for supporting and instructing users.
You are responsible for hardware procurement, repairs and hardware lifecycle management.
You also create solution documentation for the knowledge base.
You provide on-site support for network issues according to specifications.
You will be involved in projects and rollouts in the Digital Workplace area Finally, you will be responsible for one or more key topics such as Mac Book, Trader, video conferencing system support.
What do we expect from you?
You have a degree in IT or a comparable qualification and several years of professional experience in the IT environment.
We are also happy to receive applications for lateral entry.
Your good communication skills and strong service orientation set you apart.
You have a solution-oriented and independent way of working.
You are willing to travel between the locations we serve You have a very good command of German and a good command of English You don't meet every requirement?
No problem, apply anyway.
It is important to us that you can develop and grow in the position.
Diversity is a strength for us.
We are convinced of the numerous advantages of diverse perspectives, experiences and skills.
Our aim is therefore to make an unbiased selection: Your CV should contain information about your education and professional experience - that's all we need