Professional work in an exciting and modern environment: Universitätsklinikum Düsseldorf Medical Services Gmb H (UKM) is one of four wholly-owned subsidiaries of the University Hospital Düsseldorf (UKD), the largest hospital in Düsseldorf.
We are responsible for key areas of the UKD's day-to-day operations and guarantee optimum care for the hospital's secondary processes.
This includes the areas of project management, construction and technology, UKM IT, laundry, central sterile supply, security services, logistics, archives and much more.
UKM also supports the hospital's IT infrastructure with a wide range of IT services.
We would like to sustainably strengthen our team in the area of UKM IT, first and second level support, and are looking for a IT - Team leader (m/f/d) 1st - & 2nd level support As an assertive leader and passionate people manager, would you like to strategically advance IT support and strengthen support for users throughout the hospital with a clear focus on modern technologies and efficient processes?
Are you looking for a motivated and solution-oriented team culture?
Then you've come to the right place!
If you enjoy the following tasks.... Management and organization of the first and second level support team, including personnel management and resource management with around 20 employees Establishing innovative support solutions, such as AI-based support and chat functionalities for our clinic IT support Optimization of the roll-out process and implementation of effective life cycle management for hardware and software Promotion of an open, performance-oriented team culture with support for team members in their further development Ensuring stable, smooth operations by optimizing and automating processes and defining KPIs and you bring the following with you....