.IT Supporter (m/f/d) in the user helpdesk Permanent position, full-time - Cologne Your tasks Accepting, prioritizing, classifying and processing incident reports and other requests to IT via ticket system, telephone and e-mail according to ITIL Supporting the IT contact persons (m/f/d) in schools and with business customers Ensuring trouble-free functionality of all IT systems and software applications in cooperation with 2nd level administration and the other IT teams Deployment and configuration of workstations (Windows), Apple & Android devices Remote management and maintenance of over 100,000 i OS and Android devices Documentation of workarounds and solution approaches in a knowledge database Your profile You have IT-related vocational training or corresponding proven professional experience You are very familiar with common PC operating systems such as Windows, Linux, Android, i Pad OS and standard applications in the MS Windows environment Ideally, you have some experience in user support, support and remote support and have already worked with ticket systems (preferably TANSS) You work just as well independently as in a team and enjoy communicating on the phone You are characterized by a strong customer and service orientation, as well as a structured and careful way of working Fluent written and spoken German is a prerequisite You don't (yet) meet all the desired requirements? We are still very much looking forward to your application so that we can continue to develop together. What we offer you You can expect a varied job in the development of the IT division in the Net Cologne Group as well as an innovative and dynamic company with flat hierarchies that is geared towards growth. In an exciting working environment with short decision-making paths, you will be part of a friendly and highly motivated team. We are happy to support you in shaping your professional goals with individual development measures. A permanent, financially secure and long-term position Regular internal and external training Flexible working hours and a home office arrangement Ultra-modern office space based on the "New Work" concept and chill-out & creative areas An attractive company pension allowance including individual advice from an external service provider A Germany ticket and Job Rad offers for a comfortable ride to work Flat hierarchies and open communication A team kitchen and a canteen Regular team events 30 days vacation + 4 custom days Weekly fresh fruit as well as coffee, tea and water as much as you like Interested? Then we look forward to receiving your detailed application, including your salary expectations and earliest possible starting date. Net Cologne IT Services Gmb H Human Resources Department | Elisa Zube & Michèle Polcyn Adolf-Grimme-Allee 3 | 50829 Cologne About us We, Net Cologne IT Services, are a subsidiary of the regional telecommunications provider Net Cologne