Get ahead with Prosoz! We support local authorities throughout Germany on their journey into the digital future.
As a full-service provider, we deliver solutions from a single source - from software to consulting.
To drive forward the digital transformation in municipal administration, we are looking for you as a
Employee (m/f/d) Support Join our full-time team in the Social Security business area in Herten in the heart of the Ruhr region - and get ahead with the market leader for municipal IT solutions!
This will be your job... You will help build the next generation of support and be responsible for incident management As part of the development process, you will work with the documentation, development, quality assurance and product management teams as required You support and advise our customers by telephone and/or in writing on questions and problems relating to the use of our software and document the results in our ticket system You make personal contact at trade fairs and/or customer events to "give the telephone number a face" You deal with complex issues in independent analysis and in cooperation with the teams, take over internal and external communication and continuously optimize processes You categorize requests independently in 1st or 2nd level support You contribute to the optimization of our user and admin guides This is what we want... You have completed an apprenticeship related to IT and/or communications You describe analytical skills as one of your strengths You are empathetic, meet our customers at eye level, have a sure instinct and are highly customer-oriented - in short: you understand the customer! You are characterized by an independent, solution-oriented way of working as well as communication and teamwork skills You are willing to familiarize yourself with the professionalism of our clients (youth welfare offices) You have a keen interest in software, a high affinity for IT and a basic technical understanding You have an excellent command of written and spoken German and a truly agile mindset You might think like this... You fit in with us if the following sentences could also come from you:
I'm looking for the opportunity to really do the agile stuff for once. I stay on the ball even in difficult situations - I'm known for my stamina. I also think outside the box to find the best solution. I want to actively shape professional and technical contexts. Good reasons for PROSOZ... High level of personal responsibility and short decision-making paths Appreciative and open cooperation at eye level and a strong feedback culture Plenty of room to try things out and for your professional and personal development Flexible working hours and models that fully support your work-life balance Mobile working possible Permanent employment contract and at least 30 days vacation Attractive remuneration package and numerous great benefits Comprehensive structured onboarding for orientation, arrival and networking Do you have any questions? Your personal contact is Gina from our recruiting team:
Gina Vertgewall | Personnel Management | Tel. 02366 188-616
We look forward to hearing from you - you can get in touch with us in just a few clicks!
For reasons of readability alone, we refrain from using gender-specific differentiation in our texts. We always refer to all genders.
